TruGreen Lawn Care
Echelon, Greenville, SC

TruGreen Lawn Care Reviews

3 stars based on 386 reviews

Featured Comments:

• K

  Katlyn Simons

  1.0

  Used Trugreen when we moved into our new home. Paid for the year. The results are horrendous. Half the time they don’t even go in the backyard and I know they never do the whole yard. The other half of the time they sit in their truck and never get out and then leave. The lady that came today was maybe here for 2-3 minutes and drove off. Never touched my front yard. She did something on the side of our house. Absolutely ridiculous and we will be looking for a new company. We should be getting the money back we spent considering they have never done a full and complete job.

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  Response from the owner

  Hello Katlyn, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you!

• J

  Justin Hendrix

  1.0

  This was the worst company that I have been in business with. On three separate occasions I requested to speak with upper level management regarding my account and was assured I would receive a call within 72 hours and never received a call to discuss the concerns that I had with their management of my account. They provided false information as to what exactly each application to my lawn would be when signing up for the service. They mix in appointments that are considered “applications” that do not provide value to your lawn. Was misled to believe that pre-emergent weed control was placed in December when it was not. I am now fighting a significant amount of weeds after a years worth of their services. Do not use this company. Find someone local and honest about what they are doing with your lawn.

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  Response from the owner

  Hi Justin, we're sorry to hear you’ve cancelled your service with us. Our goal is to give great service every time we’re on your lawn and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch. -RS

• C

  C

  1.0

  Have twice over two years tried to do business with them. In both cases I paid the year in advance for weed control. Results are mediocre at best and I know why. I have personally witnessed them not covering the entire yard several times. Appears intentional. It is clearly defined and after reporting it multiple times was assured they’d correct the issue. Multiple times I have called to report. They’ve sent the technicians back out and the guys even argued with me. This last time he never set foot in my entire back yard. Security camera backs this up. The app actually showed how much weed control they had to put down before he ever got out of his truck. They’re either not trustworthy and dishonest or encouraged by management level to skimp on material/services, cheat the customer, and control costs. I’m betting the latter. Boosting profits over customer service and honesty. Don’t use them and if you do watch them like a hawk. What seems like a good deal definitely is not.

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  Response from the owner

  Hello Chris, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you!

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