Real Green Pest and Lawn
620, Austin, TX

Real Green Pest and Lawn Reviews

4.6 stars based on 452 reviews

Featured Comments:

• B

  Brad Nimri

  1.0

  I subscribed to real greens top tier service for almost a year. The reason I signed up with them was because there was a satisfaction guarantee or your money back. After a couple months of service, I had not seen any improvement whatsoever so I called to let them know. They sent a service manager who said I needed to give the service more time. I gladly did. 6 months later still no improvement at all. Called again and a service manager came out again and said, guess what, wait till it's close to a year. It's now been almost a year and I called again. My yard actually looks worse now than it did when I started. The service manager came out and recommended I lay new grass sod. Lol. A year later and their fix was to put in new grass which I could have done a year prior and saved all that money. I had also signed up my parents for the same service and they had the exact same results I did and pretty much the same response from the company. When I said I have waited long enough and their service simply does not give the results they promised and asked for my money back as they had originally mentioned their money back guarantee, they said that long applies to the last 2 visits. Something they probably had in small font in the contract. They also happened to charge me the day after I asked for my money back so it can count as one of the two payments. Still waiting to hear back from them.

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  Response from the owner

  When you began your service with us in April, you had pre-existing fungal and insect issues that had caused your turf to thin and go bare in places. You called us only 2 months after starting service and were concerned there wasn’t any improvement. We sent a manager out who verbally let you know that we were in the process of applying the proper treatments that would both allow the healing process to begin, and also get preventative measures in place to ensure future turf survival. At that time, only 2 months into starting service, he also let you know that you needed to trim your trees and resod bare areas. Obviously, none of that ever occurred. Then, you called again September, concerned that your lawn hadn’t improved. We sent our Director of Service out to your property, and he let you know that with a lawn of your condition, we generally request a full year before beginning to see optimal results. He also reinforced the prior suggestion of trimming your trees and resodding bare areas. Basically, two months after you started, and then again five months after you started, we made the same recommendations – trim trees and resod. Your lawn didn’t go bare overnight, and even with commercial strength products, won’t regrow overnight. Our money back guarantee is openly stated on our website, and always has been.

• S

  SnT Wilson

  5.0

  We moved to the Austin area about 15 years ago. Our previous residence was in North Texas, so we were unfamiliar with the pest threats of central Texas. We looked around for a pest control company, and luckily happened to select Real Green. Real Green is an all-in-one lawn care and pest control company. A lawn specialist visits regularly to apply appropriate nutrients and lawn pest control, and our yard looks great! He's practically invisible - most times we only know he's been here when we find the invoice and an explanation of actions taken (along with instructions for a happy, healthy lawn) on the door handle. Pest control is handled on a separate visit. If we are home, Daniel, our pest control specialist, will check with us to see if we have had any problems. The answer is usually no because Real Green has done such a good job keeping the pests under control. We have an industrious variety of ants out here - the raspberry, or strawberry or just plain "crazy" ants - and Real Green always seems to be a step ahead of them. (On the rare occasion that we find ants getting near the house, a quick call to Real Green brings Daniel out to the house in very short order.) We know there are several other bug threats, but they never rise to the level of an actual problem because Daniel and Real Green always seem to anticipate and remove the problem before it actually arises. We chose Real Green Lawn & Pest Control because they are the best and have kept our lawn looking great and pests under control. Practically 100% of visitors to our home comment on how beautiful our property looks. I tell them that is mostly due to the great service we get from Real Green. Something visitors don't see is pests! Daniel is doing a fantastic job of making sure it stays that way. He, as well as the other techs that service our property, always go above & beyond. I continue to highly recommend Real Green Lawn & Pest Control.

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  Response from the owner

  Thank you for sharing your positive experience regarding Daniel. We are certainly pleased to have him on our team!

• B

  Bob P

  5.0

  The previous owners of the house we purchased used a lawn service so we wanted to keep it going after moving in. Unfortunately, once the lawn company found out that we were new owners they instantly increased the rate. No thanks. After checking around we found Real Green. They offered everything we wanted and needed at a much more favorable cost. So far they have been very professional, prompt in their service times and we already see an improvement in our lawn after only 2 visits (most of the existing weeds are dying back as promised). They always call before showing up (it helps because we have dogs) and offer to make additional unscheduled visits upon request. We look forward to a beautiful, healthy lawn and a long, rewarding business relationship. Thanks Jerry and staff!

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  Response from the owner

  Bob, we appreciate you taking time out of your day to leave a very detailed, positive review! If you ever need anything additional from us, please don't hesitate to reach out!

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