Priority One Lawn Care
Novi, Novi, MI

Priority One Lawn Care Reviews

3.9 stars based on 61 reviews

Featured Comments:

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  C E

  1.0

  We do not recommend. Using this company for mowing has been way more stressful than it needs to be. After much research, I chose to go with this company because of the Google reviews and because they appeared professional in their Google responses, in taking personal accountability. I convinced my husband this was the right business to move forward with for lawn mowing even though their quote was exactly twice the amount as another competitor that did our neighbors lawn. I was wrong. Initially service was fine. My in laws did mentioned in the spring that it looked like the grass wasnt getting cut in the back and there was no edging. We started to notice it too and brought up the edging to the owner. It wasn't a big deal, he was receptive and the service became more consistent for several weeks after that. Late summer, we noticed several bald spots of missing grass and so we turned off our sprinklers altogether for the rest of the year and seeded. The grass would start growing back then we'd notice more bald spots on top/near the existing ones. We then reached out to inform them to see if they could avoid those spots specifically so our seeds had a chance to do its thing. They did recommended that we avoid over waterering but we had already stopped watering altogether for quite some time so we figure they would just leave those areas alone. Unfortunately, after our request/ feedback, week after week giant pieces of grass kept getting ripped out of our lawn from all over the place. We looked back at some footage and saw that the individual mowing our yard would run over an area that was already bald, repeatedly while avoiding the areas that actually had grass. The retaliation was so outrageous. We didn't want to get anyone in trouble but our evidence did not lie, nor did our neighbor's. Week after week they were doing this and when we raised this issue, the response was very accusatory, again accusing us of overwatering even though we already said the sprinklers had been shut off all together for quite some time. We get that kids may not feel like mowing and may even get frustrated but the behavior and response was not productive. We asked for a refund of 1 lawn cut to perhaps try to remedy our disappoinment but they refused. With Fall clean up, it never happened. In Dec when it wasn't clear if they would be able to do it, we found a couple of other companies lined up ready to do it, but we could not get a hold of them to confirm whether they would in fact be able to meet the scheduled obligations or not. So, we just waited and waited for them and now it's January and they are converting fall cleanups to spring cleanups. We have deep empathy for small businesses owners and the challenges they may face. However, the issue is accountability. The inconsistent service, absent communication, lack of respect was really disappointing. These are our experiences only. Again, everyone seems to have different experiences and to their credit they were fully cordial until we provided feedback and let them know of the damage. We just cannot work with a business that damages our lawn for 6 weeks straight and then pretend that they did not act in this ridiculous manner because we gave feedback or had a request. It's just not reasonable. We did ask to discontinue our service and I just hope there isn't any more funny business and we can just leave this working relationship once and for all. :(

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  Response from the owner

  We can not verify this review or what customer it pertains to as no name was left to investigate this claim. With it being winter we are unsure why this review is being posted from summer service. If this did occur our apologies but again we can not verify without a first and last name the validity of this review.

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  Aaron Andrews

  5.0

  They performed our fall leaf removal at our home. Getting an estimate was fast after we called their office within minutes we were all set to go. The crew did a great job keeping our yard looking great for the winter. Will use Priority again and tell our neighbors about these guys too!

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  Response from the owner

  Thanks Aaron!

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  Amanda Pontaske

  5.0

  We had priority one perform our fall cleanup and leaf removal this season for our home in Novi. They did a fantastic job with great attention to detail in areas where leaves tend to build up around the house. They went above and beyond to ensure the patios were clear of every single branch and leaf. Top notch service will use them again!

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  Response from the owner

  Thank you so much Amanda!

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