LawnStarter Lawn Care Service
Delano, Greenville, SC

LawnStarter Lawn Care Service Reviews

3.5 stars based on 63 reviews

Featured Comments:

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  Armin Bonakdar

  2.0

  Let me preface this by saying that it pains me to leave a poor review for any business. I have an incredibly low bar for what I consider to be acceptable for a paid service, so this is quite literally the first negative review I have ever left in my 33 years of existence. But my experience with LawnStarter left such a bad taste in my mouth that I feel compelled to share it to whomever it may benefit. I had used LawnStarter for roughly a year with no issues; my original crew (I believe his name was Shane) did a good job and I was always satisfied with the result. Unfortunately, around 2 months ago, they switched me to a new crew (Sean). I immediately noticed a drastic decline in the quality of my service from that point; the grass was cut unevenly in several spots, and considering that cutting grass doesn't require a lot of technical skill, I can only assume this was due to gross negligence. As I said, I have a low bar for what I consider to be acceptable service so I did not even mention anything the first two times Sean's crew did a poorly inconsistent job with the mowing. However, the third time he again left many uneven patches of grass but what crossed the line for me is that he went into my NEIGHBOR'S yard and cut a big strip of their yard too, which looked hideous. I was mortified and had to apologize to my neighbor. I immediately canceled my service as it had been poor for three consecutive mows, culminating in the absolutely terrible final job where they cut up my neighbor's grass and left mine looking pretty embarrassing, frankly. I immediately called Customer Service to request they send someone to fix my lawn and they only offered to send the same guy, Sean, back again. I pleaded with them to please send someone else because I did not want to entrust my lawn to this person any longer, but they insisted that they could only send the same guy back. I even sent them photos of all the areas of my lawn where he left huge patches of uncut grass. But whatever, I agreed to it since I expected it would be an easy fix for him to assess the lawn and go back over all the uncut areas. Boy was I wrong...he came back and did not do a single thing. I took before/after photos of all the missed patches of grass after his first and second visit and they were identical. I showed several people the photos and the consensus was that this was the worst lawnmowing they had ever seen. When I reached out to Customer Service again, providing them the updated photos after the "fix", they essentially said they would refund me but would not send another crew to fix my lawn unless I resumed my service contract with them. They also offered to send me a "higher rated crew" if I resumed my contract, meaning: 1) they recognize that they have lower-performing crews (mine being one of them), and 2) that it IS indeed an option to send another crew to my house to fix my lawn, they just chose not to do it and instead sent Sean back a second time. I'm giving 2 stars instead of 1 just because I had a positive experience with them before they switched my crew. Shane seemed like a quality employee who provided consistent work. Sean unfortunately does not seem like he cares in the slightest about his job. To anyone considering enlisting the service of LawnStarter: good luck. I hope you are okay with 50/50 odds of getting a decent crew. Edit: Here are photos illustrating the terrible job they did on my lawn. The "Before" photo depicts the condition of my lawn after Sean's initial service. The "After" photo depicts the condition of my lawn after Sean returned to "fix" his previous job. As you can see, the photos are identical because he did not do anything upon returning.

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  Response from the owner

  We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention, Armin. We will use the feedback to make us better and to ensure this doesn’t happen again. Can you please call me at 512-759-8480 or email me at [email protected]? Looking forward to hearing from you, Armin. - Kat, Experience Specialist at LawnStarter.

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  Meghan Keating

  1.0

  Be aware that this is a predatory business and you are better off finding a small, local lawn care service. The red flags are: you cannot delete your account and you cannot delete payment methods, meaning they can continue to charge you for services you did not receive unless you cancel your card. I began service with LawnStarter this summer. My initial experience was mixed as no one showed up for several weeks despite the constant reminders that my "crew" was scheduled. Unsurprisingly, my acre-sized lawn grew in that time and I was charged a fee for long grass. I could live with that, because ultimately the crew was friendly and did a nice job on the lawn once they finally showed up. However, after a month or so the trend of scheduling and rescheduling resulting in higher fees became too frustrating, so I found a small local lawn service and cancelled LawnStarter on September 7. A month later I received an email that mimicked a fishing scam, claiming LawnStarter was going to back-charge me for sales tax (with no details, just an amount). I called to inquire and I was explicitly lied to - the agent assured me that this was very likely a scam and no charges were shown on my account. Later that day, I was charged. I had to dispute the charge and cancel my debit card, which is a total pain and not worth the unreliable service this company offers.

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  Response from the owner

  Hi Meghan, We value your business and regret that you were disappointed. Furthermore, we’d love to discuss your experience in detail. To see how we can improve your experience and our process. Please email me at [email protected] or call me at 855-465-48, so we can discuss this issue further. Looking forward to hearing from you, Meghan. - Joey, Experience Specialist at LawnStarter

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  Mark Meadows

  5.0

  In response to an earlier review I left on Google regarding a miserable experience with one of LawnStarter's service providers, Mr. Joey Walker reached out to me via email. His message was very conciliatory, and I attempted to contact him by phone. After slogging through LawnStater's abysmally complicated phone system, my call was finally picked up by Vanessa Hoffer. Ms. Hoffer immediately recognized my frustration with not only the poor lawn service I had encountered, but the spectacular irritation caused by LawnStarter's communication system. She immediately assured me that she would not drop my call until she had located and connected me with Mr. Walker. After several attempts to put the call through, Ms. Hoffer finally managed to connect me with Mr. Walker and was even gracious enough to remain on the line as Mr. Walker and I discussed the reasons for my derogatory review. He was incredibly patient and conveyed a genuine kindness the likes of which I have seldom encountered. Admittedly, I was dreading yet another confrontational "the-customer-is-always-wrong" argument, but Mr. Walker and Ms. Hoffer were sterling examples of professionalism in their remarks and their demeanor. I cannot praise their efforts to resolve this unfortunate situation highly enough. They are to be commended and rewarded for their sense of purpose, and that is, kindness and dedication to the customer. In conclusion, LawnStarter is to be congratulated for making these two individuals part of its team. Had it not been for their commitment to flawless, single-minded customer care, the Lawnstarter organization would have lost not only me as a customer but untold others as a result of an indifferent, lackadaisical mowing company.

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  Response from the owner

  Hi Mark! Experiences like yours are far too common. I'm so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem. I'll be sure to relay your message to Joey, Vanessa, and our higher-ops! Thanks for placing your trust in us and your willingness to share.

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