Balsam Rental & Power Equipment
Brown, Waynesville, NC

Balsam Rental & Power Equipment Reviews

3.6 stars based on 41 reviews

Featured Comments:

• E

  EarthWorker

  5.0

  The people leaving negative reviews are either rude themselves, don't like the idea that a woman owns it, or they are just doing it for other local shops. I have bought all my lawn equipment here, had things serviced in the past that I didn't buy there, and I have had nothing but a great experience every time. Very knowledgeable, helpful, and honest folks. It's the only place I will go now.

• J

  Joshua Bulla

  1.0

  Called to see if they had a part for a Husqvarna zero turn in stock. I gave the OEM part number provided by Husqvarna that was easily looked up by multiple dealerships. I was told it was not a husky part and that they needed the model number of the engine that I recently bought. I happily provided that part number seeing as how I just bought and installed the engine. I was rudely told that I was looking for mower parts and not engine parts which was an assumption on the "salesperson" and inaccurate considering that I gave them the exact part number off the bat. Seeing as how the gentleman (probably a nice guy) on the phone was more interested in being "right" as opposed to assisting me in searching for the part I need. I told the man that it was no big deal, I would call around to see if anyone else could find it. The reply from the "salesperson" was an abrupt, "Fine, whatever, bye!" I am a customer service professional and understand the intricacies of business communication. It may have been a 1-off interaction but my belief is that this business needs improvement in the service department.

• H

  Holder Mills

  1.0

  Rude staff, old unkept equipment that’s just packed with grease, excavator loses hydraulic power under a small load, trailer brakes do not exist. Over priced for the caliber of equipment. Will not be using this business for heavy equipment again

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