U-Haul Neighborhood Dealer
Oakwood, Alexandria, VA

U-Haul Neighborhood Dealer Reviews

4 stars based on 113 reviews

Featured Comments:

• J

  Jennifer Heiserman

  1.0

  We have rented trucks many times in the past 20 years, this has been the worst experience ever! Made reservation online, uploaded DL info, and whatever else they needed. When we arrived today to pickup, you checkin thru the app, the “help” didn’t help at all, warned us it was very hard to get the truck out of the back that he needed to be extra careful…meanwhile a truck trying to pull out of the spot knocked their mailbox over…. Everything was just so unprofessional…no wonder it was so cheap! We’ll be renting from Penske next week.

• B

  Bradley Farster

  5.0

  I rented a 5x8 trailer from this location to move some items locally. The owners were extremely helpful, making check-in, hookup and drop-off quick and easy. I will be renting from this location again.

• Z

  Z Munoz

  1.0

  Do not rent from here. I arranged the rental online and paid for a 6 hour rental. When checking in the man at the counter told me to have it back in approximately 3 hours because they needed the truck for another customer. When i told him I would go to another Uhaul so i can get my paid for 6 hours, he then said oh ok, yeah, just bring it back at 2 (which was 6 hours). That should've been my first clue. Then, after bringing the truck back, clean, fueled to 1/4 as it was when I left, they decided to claim it was only at 1/8 a tank and charged me $21/fuel and $30/fill charge. Luckily, i took the time to examine their long receipt and noticed where they lied. I called them to assure them i returned with 1/4 tank, they argued and claimed it wasn't and I was responsible for the additional $50+ charge. I ended up having to prove myself by texting a photo i took to the personal phone of the man behind the counter! He called and left a voicemail stating he physically went and verified that the truck was indeed at ¼ tank. He apologized and said I was being refunded $58. I checked my account and there was updated charge so I texted to ask when I would be given my refund, at which point he stated that the truck wasn’t at ¼ tank, which it was, and that a customer has since rented the truck which was completely unrelated and off topic. I’m now having to submit a fraudulent charge claim with my bank in order to recoup this robbery. Not how you treat customers and certainly not how to professionally run a business.

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