TruGreen Lawn Care
Center, Vandalia, OH

TruGreen Lawn Care Reviews

3.3 stars based on 182 reviews

Featured Comments:

• A

  Allison Johnson

  1.0

  We've paid over $1,000.00 since July (it's late october) for fertilizing, pest control, weed control, seeding, and aerating. Our lawn looks absolutely terrible. They "aerated" today, didn't even bother doing the back yard, or the grass that is between the sidewalk and road (we have corner lot, large area). They didn't do the perimeter of the spots they did bother aerating, there is a good 4 ft gap between our driveway and garden beds and where the aerating starts. When we called to have him come back (because the techs don't tell you when they get here or when they are leaving) she said he probably went to get equipment and would be back. Hours later, never came back, he marked the job as complete, so we called yet again and they said it would be at least 3 days before someone else could come fix it. And I highly doubt they will do what they are supposed to when they do come. I don't think the week control ever touched the area between the sidewalk and road because the weeds are absolutely out of control.

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  Response from the owner

  Hello Allison, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you!

• D

  Deborah Howard

  1.0

  Poor customer service. First appointment, the tech never showed up. I waited until 8pm. I did receive a notification that they were delayed, which is why I waited. However, there was no follow up to inform me that they were not coming. Against my better judgement, I rescheduled. Second time, service truck sat outside of my house for 10 minutes, then I received an email that “service could not be performed today”. No one ever rang my doorbell, knocked, or anything. I saw the truck and went around back to unlock my privacy fence. By the time I unlocked it, the service tech had pulled off. My mother received similar service. Service tech came, treated her front yard and was getting in his truck when my mother stepped out of the house and asked if he was going to treat the back yard. He stated “I didn’t think anyone was home.” She said, “you didn’t ring the doorbell. The only way I knew you were here was because I came to the door to check my mailbox.” He unloaded his equipment and treated the back yard. Now, she would’ve been charged for treating the whole yard if my mother didn’t stop him from leaving. HORRIBLE! I will never use them. My time is at a premium and they’ve completely wasted my valuable time.

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  Response from the owner

  Hello Deborah, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you!

• M

  Mom Heart

  1.0

  It’s said in the receipt the product applied were Fertilizer + herbicide + insecticide . But our lawn looks horrible! Yellow grass but WEEDs are so healthy!!! Can you be honest?! When you look at the receipt they are 18 gal. applied. Wow! Please don’t come back!!!!!!!!!

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  Response from the owner

  Hi there, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at [email protected] with your name and account number so we can review and get in touch. Thank you!

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