TruGreen Lawn Care
Bilmar, Pittsburgh, PA

TruGreen Lawn Care Reviews

3.9 stars based on 132 reviews

Featured Comments:

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  William Laffin

  5.0

  I want to put another plug for TruGreen. I recently complained that their tech came out but didn't give us a notice of what he sprayed, and usually they do, so I wasn't sure they even came out. No problem, they came right back out in 2 days and sprayed and left the note I expected. I appreciated just being heard and served without being questioned or objected to. Also, my lawn has never looked greener. It's a such a joy that's really hard to quantify, like the feeling of a cleaned room or a made bed or an organized desk... a great lawn just feels good. Thank you TruGreen for giving us that feeling. 👍

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  Response from the owner

  Thank you so much for this review, William. We are grateful to have you as our customer!

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  Chris Loveland

  2.0

  I have been a customer of TruGreen for many years. They have always done a fantastic job. My lawn looks great. Unfortunately, I had a problem with my back yard and I have been trying to reach the local branch for over 2 weeks now. I keep calling the customer service number and they advise that they are leaving messages with the branch. No calls...

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  Response from the owner

  Hi Chris, thank you for letting us know your thoughts about our customer service. It looks like we fell short on exceeding your expectations, and we would like to apologize for your negative experience. Please email us at [email protected] with your name and account number, and our team will support you from there. Thank you!

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  Charlotte Bishop

  3.0

  UPDATE: In response to multiple phone calls and/or negative review, we did receive initial analysis, 1st treatment & reseeding. Both technicians were knowledgeable & efficient. It seems that TruGreen staff may be stretched a bit thin (as unfortunately many businesses are at present). We are now on a plan to (hopefully) improve our spotty lawn. Thank you. 1st review: Initial phone salesman was awesome, Customer Service has been horrid. Missed appointments, can't get a schedule, no one knows answers on when we can get initial analysis of lawn. Only thing that happened quickly was $4000+ bill for yearly services that I may/may not need. Very bad form Trugreen, EXTREMELY DISAPPOINTED.

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  Response from the owner

  Hi Charlotte, thank you for letting us know your thoughts about our customer service. It looks like we fell short on exceeding your expectations, and we would like to apologize for your negative experience. Please email us at [email protected] with your name and account number, and our team will support you from there. Thank you!

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