TruGreen Lawn Care
Faudree, Odessa, TX

TruGreen Lawn Care Reviews

3 stars based on 77 reviews

Featured Comments:

• W

  William Harlow

  2.0

  I have two services with Tru Green. One is their normal lawn treatment, which works pretty well save for the time I had to remind them to come back and do the side yard. I added the mosquito treatment last week, and that has been an absolute train wreck. They treated the wrong house. Again- they went to the wrong house, and it isn't possible to get to an actual human to help me fix the problem. I know they went to the wrong house, because they didn't leave their normal note on my door nor sign in my yard. I got to meet a new neighbor, though, because the woman who lives two blocks down with the same two last digits in her address got paperwork thanking me for my business, and they left signs that they had treated that yard. She called, waited half an hour, got somebody on the line, that TruGreen rep noted the issue, and then said I would have to call. I did, waited a half hour, and couldn't get through to anyone. I sent in an email, a customer service form, and an online review all to no avail. Dear TruGreen person who eventually reads this, please don't tell me to repeat those steps. I already tried it. I am posting under my real name, so you should be able to find me. I eventually got into an automated chat with a representative who said they would send someone to fix it and... nothing happened. I tried to call today again and couldn't get through. I would really like the mosquito treatment for which I paid, please and thank you. Ideally, that will come with some sort of an apology and a way to actually get through to an actual human who will help me solve my problem.

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  Response from the owner

  Hello William, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you!

• C

  Claudie Wilson

  2.0

  I wasn't notified of a service in time to leave a gate unlocked. Now I cant get an answer to schedule it.....long phone waits, left my number for return call, they don't call. Have been a chat list for a while. If they can't answer a customers call, them I am about to cancel any further services... as of today the aeration service has not been done, was scheduled yesterday and moved to today, see on my ap that is could not be done. I have left a gate open both days. I paid for front and back yard. If the back yard isn't going to happen, I need a refund and definitely want to cancel the next one. I have been on hold for nearly 20 minutes. Chat isn't any better. Doesn't matter whether I call the 800 number or your local number....

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  Response from the owner

  Hi Claudie, thank you for letting us know your thoughts about our customer service. It looks like we fell short on exceeding your expectations, and we would like to apologize for your negative experience. Please email us at [email protected] with your name and account number, and our team will support you from there. Thank you!

• B

  Brittni rivers

  1.0

  I chose to go with tru green because I thought I was going to get the personal care they speak of on their website. I was having a bad weed problem in my backyard. They come out and spray fertilizer on my front yard only. On their site they state they test soil that is far from truth because if this was true they would have quickly learned I had fake grass in my front yard. They didn't even read what I had put services for. I asked for my back yard to be treated and he never went back to my back yard. They were at my house for 6 minutes sprayed my front fake grass lawn and left and never issued me a refund when asked. So had to spend money for them to fertilize fake grass !! 🙄

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  Response from the owner

  Hi Brittni, thank you for letting us know your thoughts about our service. It looks like we fell short on exceeding your expectations and that’s not okay. Please email us at [email protected] with your name and account number so we can look into this situation.

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