TruGreen Lawn Care
Delta, Londonderry, NH

TruGreen Lawn Care Reviews

2.8 stars based on 214 reviews

Featured Comments:

• F

  F C

  1.0

  I just cancelled TruGreen today and I feel relieved. I used them in 2020, 2021, and one visit for 2022. The experience has been awful to say the least. In 2020, I dealt with a yard tech that had language that was unacceptable, he would swear about everything - he said it was hot out there. Trugreen skipped one of the services that year (2020) and still billed me. They easily cancel numerous times on each of the services before ever showing up. I want to be home when they come to make sure they show up. Even though you have 6 services, that's not true, they charge me for 6 in 2020, and only came 4 times but it was prepay for 6 visits, they also just skipped one service and still billed me. It was only 4 visits for 2020, but prepaid for 6. Last year, I received 5 out of 6 services, but prepaid for 6. I went out and asked the tech last fall what he was doing, and he said fertilizing the lawn for winter, in November - I get that. He then asked me if he had to do the whole lawn, and I said yes. I received a bill for two services for that one visit. They bill me for four visits in the fall, and this explains why I have so many weeds in my yard throughout the year. Yes, when they come out their chemicals kill the weeds, but they linger for weeks until they rot. I don’t understand why my lawn needs four fall treatments, and in the spring and summer it looks awful but great for our thanksgiving dinner. I prefer the lawn to look nice in the spring and summer and maybe early fall. This year I just had my first lawn treatment, they did half the lawn, my wife and I watched him, and we were just disgusted with this, so we cancelled the service. If it helps my lawn area for treatment is .34 acres.

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  Response from the owner

  Hi F C, we're sorry to hear you’ve canceled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch.

• J

  Jennifer Pearson

  1.0

  This company has been terrible to work with. They were supposed make the lawn weed free and fix the bald spots. They’ve been coming since April and almost July and my lawn looks no different. I’ve mentioned this when they’ve come and asked to have it reevaluated and there’s been no mention of anything I said on the notes (and no one has fixed or changed anything). I’m so disappointed in their lack of following through on what they said they would do for the yard and I would not recommend them at all to friends and family.

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  Response from the owner

  Hi Jennifer, we are sorry to hear our services didn't meet your expectations. Please email us at [email protected] with your name and account number and we will have our team review this. We look forward to hearing from you.

• B

  Brian Fontaine

  1.0

  This company will steal money from you. I called this company to pay my service agreement in full and explained I no longer want to continue my service plan. At this time I had a few services left to complete on the agreement. They explained I was paid in full and I would no longer receive service after the remaining services were complete. To my surprise they continued to provide services after the agreement and billed me. I called and explained I had canceled my agreement and they said they had no record of this. So reluctantly I paid and again asked for the plan to be canceled. They agreed and said I was all set. To my surprise I received another bill. This time I refused and they put this invoice into collections. I have paid the collection company and I am posting this review to share my experience and hopefully save someone else from this scam. Any consumer considering this company to please be cautious.

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  Response from the owner

  Hi Brian, we’re sorry to hear that you are having issues with our billing. Please email us at [email protected] with your name and account number, and a member of our team will assist you from there. Thank you!

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