North Point Outdoors
Ashleigh, Derry, NH

North Point Outdoors Reviews

4.4 stars based on 66 reviews

Featured Comments:

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  Diane C.

  5.0

  North Point Outdoors is a very professional company. This is my first time using them and let me tell you, the level of response and courtesy is to be commended. I called and spoke to Kate who explained the irrigation services offered making my decision all the easier! She was very responsive on the call back time and emails to keep me informed of appointment day and time. On the day of my appointment I had the pleasure to meet Angela who was as equally informative explaining how the process goes and doing a VERY thorough job!! She was so courteous; it's a nice to have someone come to your house with a smile on their face for once. I highly recommend North Point Outdoors and will be looking forward to working with them again!

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  Response from the owner

  Hi Diane. Thank you for your kind review. We are so happy to hear you were satisfied with your experience. Our office team and field staff will be happy to hear your comment. We look forward to serving your irrigation needs for years to come.

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  Nick O

  5.0

  I’ve been using North Point to winterize my irrigation system that they installed for many years now. They have always been professional and courteous. This year in particular, we had the pleasure of having Angela perform the maintenance. I had a couple of questions and issues with the process and she was very patient and concerned that I was completely satisfied with the service. Great communication and service!

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  Response from the owner

  Thank You for your review and years of support Nick! We will be sure to let Angela know you were satisfied with her service.

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  Mike Nov

  5.0

  I had Northpoint evaluate my lawn’s bare spots in 2020. Northpoint(Bill M.) indicated that the lawn was OK(no disease or insects) and that aerating the lawn followed by overseeding the bare spot with their compost mixture should eliminate the bare spots. Northpoint came by in Sept /2020. (They actually had to come back again because they missed doing about a third of the bare spots initially discussed). My task was to water twice a day which I did. The bare spots partially filled in last Fall where they overseeded. Looking at the lawn this Spring/Now I see that maybe half of the bare areas they overseeded/aerated have new grass growing...so I’m not too thrilled with the result. I asked Northpoint(Bill M.) to come and take a look at the lawn to re-evaluate on 5/11/21. Bill indicated he’d be over(this is on 5/14/21). I e-mailed him 5 additional times since then---NO response. I called the Northpoint office on 6/7/21 and talked with a VP there who asked Bill to contact me...again...not NO response as of 6/23/21. Based on the POOR response to my simple request I will not recommend Northpoint w/o bringing up this “No Response” issue. NOTE: They did do a nice job(coordinated by Jared B.) for me back in 2019 when I needed some yardwork done after a driveway replacement in 2018. 9-20-21 UPDATE. After finally talking with Bill in late June and him coming back to reevaluate the lawn Bill determined that they should have slice-seeded the questionable areas. Northpoint agreed to return in the fall and slice seed the areas. They came back in late August and the bare spots have come in nicely. I am very happy with the result and how Northpoint took care of my concerns. Although we had an initial communication issue I am very happy with the service performed and would go back to them and recommend them for future lawn work.

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  Response from the owner

  Mike, Thank You for your review. We apologize for letting you down and not upholding our communication standards during your service. We truly appreciate your willingness to allow us to re-approach the project and bring it up to your expectation. Admittedly, our team does make mistakes, We are thankful that you gave us the opportunity to make it right. We look forward to working with you for years to come!

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