TruGreen Lawn Care
Valley, Springboro, OH

TruGreen Lawn Care Reviews

3.7 stars based on 129 reviews

Featured Comments:

• M

  Michael Listwan

  1.0

  They spray prior to 3-5 days of heavy rain. (this has occurred several times over the years. They tell you it's OK to do. The lawn tells us otherwise.) They fail to diagnose EVERYTHING (mole crickets, moss, sub turf pests of all kinds). You have to tell them what's wrong with your lawn in order for them to apply the correct products. I only know what's wrong because my neighbor is a turf guru. THEY CHARGE EXTRA FOR THOSE PRODUCTS - $70-$90 PER APPLICATION - OVER AND ABOVE THE $300+ PACKAGE. When you call the Dayton numbers, you'll get an offshore CSR lacking the ability to answer direct questions, pre-fab answers to very specific questions, long pauses, etc.

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  Response from the owner

  Hi Michael, thank you for letting us know your thoughts about our customer service. It looks like we fell short on exceeding your expectations, and we would like to apologize for your negative experience. Please email us at [email protected] with your name and account number, and our team will support you from there. Thank you!

• T

  Taylor Bajc

  1.0

  Trugreen is highly unprofessional both during a contract and when trying to sign you up for one after canceling. They left our gate wide open allowing my dogs to run away after treating out back yard. I canceled service last year and this is the call I got today. Hi this is --- from trugreen how are you today? I'm good but I'm going to end this call because we were very dissatisfied with you guys when we had you . Well you only had us for a year and progress takes time. Sir it had nothing to do with that. All right whatever *hangs up on me*

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  Response from the owner

  Hi Taylor, we're sorry to hear you’ve canceled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch.

• k

  khymadi

  5.0

  We had good service yesterday from a gentleman by the name of Charles Sexton. He did exactly as we asked and said he would be sure to get rid of our weeds. Great service from him and will request him next time.

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  Response from the owner

  Hi Khymadi, thank you for taking the time to leave us a review. We're glad that you had a great experience with Charles!

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