TruGreen Lawn Care
95th, Maple Grove, MN

TruGreen Lawn Care Reviews

3 stars based on 156 reviews

Featured Comments:

• D

  Derek Blackburn

  1.0

  Signed up for the large package, aeration, overfeeding, lawn care, mosquito spray. Just had my aeration done and after they randomly canceled twice they finally came out and ripped up a 4ft x 2ft section of yard. After a manager called to assure me it would be fixed, all they did was basically throw seed in a hole. Didn't even take the time to rake it out or level the ground. I paid to make my yard better, not destroy it.

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  Response from the owner

  Hi Derek, thank you for letting us know your thoughts about our service. It looks like we fell short on exceeding your expectations and that’s not okay. Please email us at [email protected] with your name and account number so we can look into this situation.

• s

  shelly hughes

  1.0

  The absolute worst summer 2021 (NW suburbs of Mpls)! treated my dead (drought) lawn twice and charged us for it, once after being assured by a tech that future services would be cancelled. Have called customer support 4 times, each time assuring me that a manager will contact me. Will not refund my money. Not sure my grass will ever come back to life after their treatments. Have used for years without issue but this is not the same company it had been. Stay far away.

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  Response from the owner

  We’re sorry to hear that this was your experience, Shelly. This is not the kind of care we would like for you to have from your TruGreen team. Please send us an email at [email protected] with your account number as well as the telephone number associated with the account so we can look into this for you. -RS

• T

  TV. Realty

  1.0

  I was checking my Ring cameras one day and it just so happened to be the day that TrueGreen was spraying my yard. I noticed that there was a 1/3rd of the property that they did not spray so I called customer service to report it. The customer service rep arranged for them to come back out the next day to complete the job. When the associate arrived at my home they saw me in the garage working and drove off. I got an alert from the TrueGreen app stating that they would be coming back out in an hour. An hour later they pulled up in my drive way, I guess long enough for the app to register them being there and then they left. I called customer service again and told them what happened on that particular day and they scheduled them to come out the Tuesday of the falling week (today) to finish the job. Today I was left a voice mail from the Maple Grove TrueGreen stating that I refused service today and that I requested all the rest of my services from them be cancelled. This is craaazy!!! I have been in meetings all morning. I never talked to TrueGreen today until I had to call them yet again to complain about this false allegation. Totally ridiculous!

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  Response from the owner

  Hello there, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you!

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