TruGreen Lawn Care
Commerce, Syracuse, NY

TruGreen Lawn Care Reviews

3.4 stars based on 117 reviews

Featured Comments:

• J

  John Smith

  1.0

  Shame on the company for this horrible service!!!!! Started the service in sep 2020 came to our house for the aeration of the lawn front and back. Then started the service in 2021. Total of 3 services April, May, June and July, and im asking for help with the lawn since april. Im watering the lawn and the weeds, the clovers, crabgrass are growing so fast its not funny. The reps over the phone are nice but my lawn is full of weeds and im so disappointed. Im attaching the photos so some one to look this lawn i got service 4 days ago and the weeds are healthy. Help me please. Update: aug 22 got another call from the office two weeks ago, at this time still no rep to be at the house. The lawn os a disaster and its almost end of the season. At this time im demanding my full refund the service is horrible. I bought extra chemicals to treat my lawn my self its outrages for the price that i prepaid. Never again look the photos followed alll the recommendation give by the company and my lawn still is full with healthy weeds.

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  Response from the owner

  Hi John, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at [email protected] with your name and account number so we can review and get in touch. Thank you!

• K

  Kristin B

  1.0

  I signed up for this service in early Spring. Good thing I decided to pay for each treatment and not the entire thing up front. It is almost September and they have only treated my lawn twice. And the only reason I got the second treatment was because I had to call TWICE to get them to come out. Never seen them again. I log in to my account and sometimes there is a future service date showing so I think they might actually come back. But no, a few days later and the service date is gone and I am back "no scheduled date". According to my account I have 4 treatments left. For what? It will be snowing before they ever come back. Wish I had read the reviews before I signed up. I will not use them next year and have already contacted another company that friends have used that actually serviced their lawn this year. The two treatments I paid for were just a waste of money. But Trugreen doesn't forget about me when they send me texts trying to get me to sign up for more types of services!

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  Response from the owner

  Hi Kristin, we're sorry to hear that this was your experience, and we would like to apologize for any inconvenience this may have caused for you. Please email us at [email protected] with your name and account number, and our team will support you from there. Thank you!

• J

  Jason Millar

  1.0

  I'm gonna jump on the bandwagon here with others and say the quality of service and commitment to following their service contract with you is very poor. They must be running low on people or have too many accounts to service, because like others this year, i signed up for 6 applications and had only received 2 up through mid-September. Then, the only reason they came out mid-September was because I called and complained. And then they applied TWO of my 6 applications to that one visit. Oh and I guess 6 applications doesn't have to be within one year. If they don't "get to it" then it rolls into the next year. Like...what??? Did I not pay for 6 applications in a specific calendar year, where my service agreement specifically shows 6 date ranges for applications??? I guess that doesn't actually mean anything. It's all very loose. Whenever they can get to it. My lawn is still full of weeds and i swear that their application is killing the tree in my front yard. This will very likely be my only and last year using Trugreen. Well i guess maybe next year to use up my service applications because they aren't coming this year... that is, unless i can get my refund. That would be way better than having to deal with this bait and switch any more.

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  Response from the owner

  Hi Jason, we’re sorry to hear that your experience was unsatisfactory. Thank you for the chance to review your account in order to resolve your situation. Please email us at [email protected] with your name and account number. We look forward to hearing from you!

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