TruGreen Lawn Care
Mining, Jacksonville, FL

TruGreen Lawn Care Reviews

1.9 stars based on 117 reviews

Featured Comments:

• K

  Kevin Averett

  1.0

  I had similar experience as well.My issues were the same with the Lawn care, if they are servicing your lawn the person that is spraying don't need to spray your house. I had to get the manager out and show him what an awful job that was did to the siding of my house. Be aware of the over spray that can cause staining. I was with them since 2009 they just have become more and more not paying attention to details. They were good at the beginning training in my opinion deteriorated.

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  Response from the owner

  Hello Kevin, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you!

• K

  Kimberly James

  1.0

  Not very professional in my opinion. I recently went online to get an estimate then of course someone calls me. And she called me over and over multiple times but doesn’t leave a message. Spoke to her once and said I’d get back to them. Then yesterday a guy called me asking if I’m still interested and I told him we were going with another company. He then asked with who and when I said I’m sorry but does it matter who? He got all upset and said well if it’s top secret then whatever and hung up. Also, Trugreen quoted double what the current company I’m going with is

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  Response from the owner

  Hi Kimberly, thank you for bringing this to our attention. We are sorry to hear that was your experience with us and apologize for any inconvenience this may have caused.

• B

  Ben B

  2.0

  Customer since 2010. I have had to chase the service truck down the street because they treated my neighbor's house instead of mine, watched multiple service folk miss whole areas of my lawn and in the last few years the weeds are taking over. Awhile back I called to cancel because of the weed growth and they did try to rectify the situation by applying the treatment multiple times for free. It was only partially successful and currently, if I didn't have weeds in some areas I'd have nothing but dirt. Why did I continue? TruGreen was the least expensive option and these issues weren't consistent over the last decade. I worked from home then and am now retired so I AM ALWAYS HERE and can see what service I am receiving if I want to make the effort. This week's issue: Yesterday we were working outside on the lawn most of the day AND were in the pool the other part of the day and didn't see anyone from TruGreen. Nor did we receive an info packet on the door or a sign on the lawn. Today I received an email stating the service was performed so I called to complain that the service was not performed. The customer support person told me the account shows my service was performed at 9:44 a.m. and would check on it and schedule another service. Its possible the service was performed and we missed it but where is the info packet that goes on the door and the lawn sign? After this issue is rectified I will be looking into another service provider because this issue is a big lose/lose...If the service was performed we mowed the lawn, trimmed the bushes, did the edging and walked the dog multiple times while the treatment was FRESH. Nobody should be breathing in this stuff right after it was applied. If the service wasn't performed and I hadn't caught it I'd be paying for something not received. Time to see if there is another provider with a competitive price.

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  Response from the owner

  Hello Ben, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you!

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