TruGreen Lawn Care
Todd, Yaphank, NY

TruGreen Lawn Care Reviews

2.7 stars based on 187 reviews

Featured Comments:

• E

  Eric Rosenberg

  1.0

  Do yourself a favor and look somewhere else. Paid them the year upfront to take care of my lawn thinking that was a reasonable ask. Instead, today the technician was having fun seeing how fast he could drift across my entire front yard in his riding lawn mower thing! Best part, they leave you a note at the end of each application and mine said “we treated today to thicken up the lawn“. Sure thing. If you count digging up some areas and doubling down on others. Much thicker, thank you kindly. Now couple this with the time they claim they came and applied pesticide to two full acres during hurricane IDA with rain and hail the size of golf balls, mind you both my wife and I were home all day, but sure we were wrong to claim you never showed up. A little harder to explain why my 5 CCTV cameras around the property didn’t catch you either though. Truthfully techs don’t show up routinely and to claim you came during a time it was raining rocks is just silliness. Fraudulent behavior in just about every imaginable way. Seriously stay AWAY!! Wish someone had warned me about this company ahead of time :( cost me more in the long run, in addition to all the weeds that are still on my yard (including the ones the technicians missed during their joyride #killgrassorbust)!

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  Response from the owner

  Hello Eric, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at [email protected] with your name and account number so we can work toward a resolution? Thank you!

• V

  Vincent Thomas

  1.0

  Absolutely horrific results and service. Total scam. By early July, my lawn is filled with crab grass and moles. It is impossible to get in touch with anyone from the Yapank branch. I have had numerous conversations with TruGreen customer service who also do nothing to help. They claim to leave messages with the branch manager, who does not return calls. One operator told me the best way to get in touch with my local branch was to drive there.

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  Response from the owner

  Hi Vincent, thank you for letting us know your thoughts about our customer service. It looks like we fell short on exceeding your expectations, and we would like to apologize for your negative experience. If you have any more comments or concerns that you would like to share with us, please reach out to us at [email protected]. -RS

• J

  Jennifer Fariello Moldwin

  1.0

  We needed someone to apply weed killer only to our lawn starting mid-June. We already use a lawn company that we love for weekly lawn care as well as fertilization, aeration, trimming and additional landscaping. However, due to extenuating circumstances, the company we use can’t apply weed killer this year. My husband called TruGreen on Friday to inquire about weed killer applications. He was told it would be $167 per application, we had to pay for 8 applications of fertilizer and weed killer, no they can not be separated and no, they do not offer weed killer alone. They offer 50% off the first application. We received 4 calls on Saturday (did not answer), 3 on Sunday (answered 1- see below), and 2 today (did not answer). The single phone call my husband answered on Sunday was interesting. During that phone call he was told, yes we can get weed killer only, it would be...wait for it...$167 per application (he did not tell her that was the same amount he was quoted for BOTH weed killer and fertilizer). He was also told there would be 4 applications and no, we were not eligible for the 50% off discount. We decided not to go with this company since obviously customer service has no clue what they are doing as those conflicting calls did not instill much confidence. My initial thought was, we’d have no idea if they put weed killer, fertilizer, both, or just water on our lawn. Subsequently I read the reviews, and I am so happy we chose not to use this company. Now I certain they would either use water or just sit in their trucks and not apply anything on our lawn. P.S. my husband received 2 more calls from TruGreen while I was typing this. Number blocked as spam.

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  Response from the owner

  Hello Jennifer, we apologize for any inconvenience this has caused you. We will be happy to take you off of our call list. Please email us at [email protected], and a member of our team will assist you from there. Thank you!

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