LI Firewood and Mulch
Grucci, Brookhaven, NY

LI Firewood and Mulch Reviews

4.4 stars based on 307 reviews

Featured Comments:

• J

  James Peterson

  1.0

  Ordered a cord of wood that was delivered completely covered in mud that would need to be cleaned before bringing it in my house. Gave the company a chance at making things right before posting a review and was told that all of their wood was like that and it’s normal. I’ve gotten wood from many other suppliers before and never had to clean the wood before being able to use it. I can understand some dirt and grime, it’s firewood, not carpentry lumber but this was obviously from a dirt lot, loaded with a bucket loader from the bottom of a dirty pile. Very disappointed, I’m a business owner that lives and dies by customer service, I guess these guys don’t. Go elsewhere for your firewood needs Update: after reading some other reviews this is obviously a recurring problem. Update part 2: that’s terrific that you offered me some clean kiln dried wood but I would still have to clean up all of the other wood that I paid for to bring it into my house. You told me that it was kept on concrete, which based on your own pictures of your facility it’s kept in the mud, not on concrete. Are you actually blaming me for ordering wood after rain and snow? Based on other reviews this is not a new problem.

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  Response from the owner

  James, we promptly called to discuss the issue and we even offered to bring some kiln dried wood at no charge to you. You purchased the firewood the day of .36" of rain/snow and 3 days after 1.5" of rain. The wood is stored outside and does get wet, so its not uncommon to have some debris on the wood this time of the year. Sorry we couldn't make you happy and continue doing business together.

• B

  Bernadette Garcia

  5.0

  We received our delivery of wood yesterday, and it was seasoned and delivered on the date/time requested. The company called to confirm delivery that morning and the driver made it down our narrow driveway without incident. We ordered a full cord and some of the pieces were larger than expected, but nothing an ax can't fix. Thanks LI Firewood and Mulch!

• h

  heather nen

  5.0

  We ordered a cord of seasoned firewood, it showed up full of dirt and mud making it much harder to burn than expected. Not pleased for the price we paid for wood that should be 12+ month seasoned. Update: After speaking with Rob, we are updating our review from 2 to 5 stars. Rob offered a few different avenues to address our concerns with the delivery and really took the time to answer our questions and explain options. To my wife and I, this is top level customer service and it is clear that LI Firewood's number one priority is customer satisfaction. Within a couple hours, the company delivered on our agreed resolution and we will without question be repeat customers at LI Firewood and Mulch.

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  Response from the owner

  Thanks Jason and Heather. Glad we could figure it out. Thanks again!

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