TruGreen Lawn Care
Kreider, Middletown, PA

TruGreen Lawn Care Reviews

3.7 stars based on 117 reviews

Featured Comments:

• S

  S rich

  1.0

  I have used this service before and I have always received good results. This year I decided to use them again and it has been a disaster. On the fourth time that they came out to do weed control and fertilizer on our lawn, I told the person that we still have large patches of clover, weeds and nutgrass. Two days later, we have a large area of grass that was burnt and they have yet to rectify the problem. Someone came out for a "free service", but left a note that said he didn't do the service, but noticed that we have a problem with large areas of brown in our grass! He didn't even know what he was there for! We keep getting a runaround from customer service and our lawn still has not been fixed. For a company whose advertisement is all about making your lawn green, maybe they should live up to that mantra.

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  Response from the owner

  Hi S, we are sorry to hear that you are having issues with our service. Our goal is to give great service every time we’re on your lawn. Please send us an email at [email protected] with your name and account number so we can review and get in touch. Thank you!

• m

  marc7491

  1.0

  Contacted TruGreen for service. They have a local office and phone number but it is answered by a national call center. It is not possible to contact the local office directly, You must go the call center and hope to get a call back if you have an issue. That does not work for me! I much prefer to do business with a local business.

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  Response from the owner

  Hi there, thank you for letting us know your thoughts about our customer service. It looks like we fell short on exceeding your expectations, and we would like to apologize for your negative experience. If there is any way our team can be of assistance, feel free to reach out to us via email at [email protected]. Thank you! -RS

• D

  Dustin N

  2.0

  I had prepaid for 6 treatments. TruGreen completed the first 4 treatments thru July. They usually come every 5-6 weeks. They were scheduled to come in August for treatment 5 then cancelled, but I was never informed. I never saw them thru September. Finally after I had to reach out to them several times they came (after talking to several people on the phone who couldn’t give me straight answers) for treatment 5. It is now November and we have already had frost and we have not had treatment 6 so I cancelled last treatment. I am giving 2 stars because they did refund some money, but they have been very unreliable, unpredictable and unprofessional.

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  Response from the owner

  Hi Dustin, we're sorry to hear you’ve cancelled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at [email protected] so we can get in touch.

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