The Home Depot
Chess, San Mateo, CA

The Home Depot Reviews

4 stars based on 1197 reviews

Featured Comments:

• r

  ruokui zheng

  3.0

  Furniture, gardening, kitchenware, lamps, electrical appliances, tools and construction goods are complete, the shopping environment is good, and the checkout is convenient.

• C

  C3 Patrol

  1.0

  Be VERY careful when using this location's pro services team. We used Home Depot for interior door installation. Their team set up measurements with a local installer who, in turn, sent the results to Home Depot. When we went in to finalize the door order, we did not see any discrepancies in the paperwork provided. The associate that was helping us also did not see any issues. 2 months later, we were notified that our door was ready. It turns out, the associate never scheduled the installation. After a week of trying to contact the millwork dept, and always ending up in phone tree dead ends, I finally got in contact with an associate. They told me they would call me back later that day after scheduling the installation, but never followed up. I had to call back two days later, only to hear from the manager that the door did not match the measurements, and no installer would work with it. I am told that it is the customer's responsibility to check the details, but we were never provided the measurements directly since Home Depot processed the work order. And isn't the point of paying overhead for 'Pro' Services to avoid these kinds of amateur mistakes?

• A

  Ana Athanasiu

  5.0

  I had a really great experience with Andrew Martin in the kitchen department! He was extremely helpful and went above and beyond to provide me with the information I needed. He made the process very easy.

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