The Home Depot
Northwest, Houston, TX

The Home Depot Reviews

4.2 stars based on 2079 reviews

Featured Comments:

• H

  Hawaiian Punch

  2.0

  Staff not very friendly or knowledgeable, store not very clean. Went it to buy some templates and boards hard to find someone to help. Employee at checkout just watched as several customers stood not knowing where to go. Listened to another employee tell a customer I don’t know anything about paint can’t help you… don’t go in if you need assistance with anything

• E

  Eric Beydoun

  1.0

  WORST customer experience I've ever had from the manager JASON JENSEN. Home Depot sends you a mail with a 15% coupon whenever you buy a property near one of their location. Well after spending 2hrs shopping and making sure my coupon was still in date range, I come to the cashier for them to tell me they can't find my coupon and can't accept it unless I brought the entire brochure that mentioned "tear this coupon and bring it to the 290 store".

• M

  Mike Spillane

  1.0

  Do not shop at Home Depot - The same day - overcharged - showed the assistant manager the online price - which states - can pick up in store. Then it was a used item - damaged and hair in the air filter. Assistant Store manager was extremely rude. National customer service line wasn’t any better. Stated “I should have returned it the same day or next day”. I did not even use the product. On the receipt- it even list the wrong information for the item. Try Lowe’s - maybe they will respect customers. They also stated that my military discount was the reason they overcharged me - when this was the price in store and online. I had documented all of it. Customer service could care less. Home Depot another big corporation that can care less about customers and won’t even honor the prices they list themselves. Or even the return policy !

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