Fresh Lawn
Northwest, Houston, TX

Fresh Lawn Reviews

3.3 stars based on 417 reviews

Featured Comments:

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  Nancy Otto

  5.0

  I have been using Fresh Lawn for 3 years now. I definitively recommend them for all your lawn care needs. Fresh Lawn always makes sure every request I make regarding my yard is met in a timely, efficient and professional manner. The crew goes above and beyond to make sure my yard looks amazing every time they come to the house. Any special request I make, is met. If you are looking for a lawn service, make sure to call Fresh Lawn.

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  Response from the owner

  Thank you for your positive feedback! We appreciate our clients and work very hard to ensure 100% satisfaction or your $ back.

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  Jessica Johnson

  1.0

  I would not recommend this company to anyone. They broke a piece of my siding while mowing and claimed they did not do it. It was obvious that they had mowed there (seen by the lawn mower wheel marks) and the servicemen were adamant that they did not cause the damage. That's funny since no one else has access to our backyard other than the lawn people and members of my family. They did not reimburse us for the damage and only gave us 2 free lawn services as reimbursement. What a joke since it will cost a few hundred dollars to fix the siding damage. There was also another issue with a serviceman and one of my dogs, which I won't go into much detail about, but that finally made me end my service. Please find another lawn service, this company does not provide good customer service.

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  Response from the owner

  Mrs. Johnson regarding the damaged siding on your home our crew stated that they noticed some damaged siding before they started the job. It is the nature of this business for lawn companies to receive false damage claims. We have also had legitimate claims that we either fixed, paid or made a claim with our insurance but we always have to do our due diligence. Since there was no way for us to tell who caused this damage for sure or how long it had been there we thought would it be satisfactory to refund the last mowing service as well as offer 2 free services as compensation. Per our company policy, as stated in your new client confirmation email, any claims or issues related to the service must be made within 24 hours of the occurrence. Your husband agreed to this and we were not aware of your dissatisfaction with the resolution until you posted this review.

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  Tina X

  1.0

  Horrible service. Paid for services twice and lawn was still incomplete. Never again! Still had high grass. These are pictures after the 2nd time from the 1st time. Smh You cannot see my account because I canceled my services but the pictures are in your data base because a man that answered the phone confirmed these pictures with me. Theres nothing you can do but refund me my hard earned dollars.

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  Response from the owner

  Update: We located the details regarding your service and in lieu of posting the circumstances of the service requested, quoted and performed in a public forum we have sent you an email in an effort to resolve this situation with you. Ms. Tina the quality of work shown in the photos is not anything that would ever be acceptable to Fresh Lawn. We offer a 100% satisfaction guarantee and stand by that always. We are unable to locate your account and cannot tell where these photos came from. Can you kindly contact our office at 832-514-6868 so that we can fully resolve this issue for you? Thank you.

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