The Home Depot
Shoreline, San Rafael, CA

The Home Depot Reviews

3.5 stars based on 1096 reviews

Featured Comments:

• A

  Alexander Zabalujev

  1.0

  I've ordered kitchen cabinets, backsplash and countertops at San Rafael Home Depot location on 12/12/20, which is more than 7 month ago to this date! The kitchen cabinets arrived and were installed by the end of February and the backsplash still not installed! The quartz countertops were installed with such a terrible quality that it ruined all the remodel! Look at the gaps on the pics attached. On top of it the installers damaged and left deep scratches on our brand new marble floors! After multiple attempts to mitigate this issues with the company installer and the Home Depot representatives I had no response or any resolution. Giving the Home Depot a few more days to respond and will have to involve my attorneys if no issues resolved. Very, very disappointed with their service!!

• R

  Robert Zidek

  1.0

  Home Depot online order was lost. I spent 3 hours at Home Depot waiting around for them to “locate” the order with no luck. They asked me to leave and stated that they would call me back. The manager called me back and left a VM. I spent over 3 hours on 3 separate phone calls with customer service associates and managers stating that their online database shows that the inventory is at the store. Nobody ever updated any notes on anything. The last manager I spoke with told me that they would call me back in 30 minutes after he personally went to look for the order. I never received a call back and I spent 30 minutes waiting for a rep to pick up the phone. They picked up the phone and hung up. At this point, I am going to cancel the order. They wasted and set me back weeks on a job. I’ve always used Home Depot and their customer service has been sub-par. This was really my last attempt. I will never purchase from HD again and will move forward with other options.

• C

  Calvin Phetsoumphou

  1.0

  This home depot misdelivered wrong items to from an online order. I paid for the delivery service. I have been calling them for 2 weeks, day, afternoon, and evening. No one ever picks up. This is not how you conduct business and I know they are not to busy to pick up a phone call from a customer. Will reconsider paying for their home delivery service again.

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