The Bruce Company
Parmenter, Middleton, WI

The Bruce Company Reviews

3.6 stars based on 166 reviews

Featured Comments:

• M

  Megan Johnson

  5.0

  Went to Bruce last week with my family and picked up a new pot with some of the awesome houseplants that were on sale. After a few days I noticed the pot was starting to crack and then the dirt started falling out. I repotted the plants and then brought the broken one in to ask someone why that would have happened. I don’t remember her name, but the worker helped me find a replacement even without a receipt. I was SO happy with my experience and will definitely be back for more!

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  Response from the owner

  Thank you for sharing your story Megan. I'll make sure to pass on your kind words!

• G

  Gina Lengfeld

  1.0

  Very unhappy about their return policy for Christmas. You had to return Christmas items by December10. Yet Christmas isn’t until the 25th and how was I to know they already had the ornament. This stinks! I am done shopping at Bruce’s! I not even going to give them a one star. But I had to, very sad!!

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  Response from the owner

  We're sorry that you are unhappy Gina, but the return policy on holiday items is posted in the store and on your receipt. Our staff will offer a store credit if you have the receipt.

• A

  Adam Rieder

  5.0

  I go to the Bruce Company a lot as I have a houseplant problem. They always have a great selection of house plants of all sizes, and I think their selection of pots is the best in town. There are lots of funky colors and interesting designs! The reason I’m giving 5 stars is due to a really wonderful interaction I had with the owner, Judith. Their credit card machine was down and I don’t carry cash. Unfortunately that meant I wasn’t going to be able to leave with my new dragon tree and pot to go with it. Unexpectedly and completely unnecessarily, Judith came over and asked to comp the plant and pot for me. It wasn’t too expensive, but I wouldn’t have minded putting it on hold and coming back the next day, which I told her. But she insisted. It was a really sweet act of kindness that cemented my view of the business, and it’s that type of person I want to do business with. I’ll be returning for years to come to fuel my plant addiction! They know how to treat their customers well.

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  Response from the owner

  We're so glad that you had a happy experience, Adam! Judy is a great ambassador for the company and we'll pass your compliments onto her.

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