Steven R. Bassett, inc.
Gust, Verona, WI

Steven R. Bassett, inc. Reviews

3.2 stars based on 17 reviews

Featured Comments:

• B

  Bill Holman

  5.0

  The Steven R Bassett Company has done just about everything we have needed on our property for many years. They have frequently shown us ways to save dollars while still producing excellent results. They have taken care of our lawn and trees, and done some landscaping. Best of all, we know that these senior citizens can trust them.

• j

  jenny seiler

  1.0

  This company continually snowblows my neighbor's driveway at very inconsiderate times. I'm talking midnight, 2:30am, etc. These houses are VERY close next to eachother. Wakes me up every single time. It took me numerous times to finally get ahold of them; they never returned any of my messages. After calling the 6th time, I got ahold of them. I told them the address of the location, and they said that they don't have any workers for that location, and that the truck I was seeing with their company name on it, the person was just "borrowing" it and did not actually work for them (what??). I then said well there were 2 men wearing bright yellow matching vests that said "Basset Inc", you really expect me to believe that? Then this man started getting very rude and said there's nothing he could do about it. These people are not only extremely inconsiderate and rude, but LIE to your face

• M

  Michelle Ihm

  2.0

  We had Bassett give us an estimate touching on several areas including planting trees, dividing some overgrown hostas as well as updating some existing planting beds. We were up front with them and told them we would want to do some research on their suggestions and then discuss any concerns or ideas. We’ve learned the hard way with previous landscapers that you need to be thorough and informed when it comes to the work or you end up with a less than ideal result. The initial contact was great. My husband was very impressed with Ben’s knowledge, but the follow through was less than I had hoped for. I didn’t swamp him with emails. I simply had a couple of questions about the types of trees and when they should be planted. His initial reply was quick but past the first email, things fell off from there. We had hoped to get trees planted in the fall. Ben lagged in responding to the 2 emails I sent him and when he finally did respond, he suggested that we wait a year before having any landscaping done. I read between the lines - his resistance to communicating with me along with his suggestion that we push back the work – everything until next summer led me to believe that he was hoping we’d just go away. I emailed and shared my concerns that he was perhaps too busy to take on any new business and got zero reply. So, my instincts were obviously correct. If he had truly wanted our business, he would have called or emailed. I’m not a problem / high maintenance customer who demanded too much attention. We were looking to spend several thousand dollars on landscaping and I simply wanted to make sure of what we were getting and what would work best for our needs. It was a very disappointing experience. I gave them 2 stars because as I said Ben was very knowledgeable, but they clearly did not want our business.

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