Spartan Irrigation
Pierpont, Lansing, MI

Spartan Irrigation Reviews

3.8 stars based on 26 reviews

Featured Comments:

• J

  J B

  2.0

  I have used this company for several years and the customer service started to lag in 2020. I had assumed that it was because of COVID but fast forward to 2021 and I had to fire them. They missed my start up appointment (although they did call to say they would be "late"). When I told them it would have to be rescheduled, I was told that it would be over a month before they could come out as they would not be "in the area" again until then. I asked to speak to the manager and I was told they would give him a message. I then asked for a number to contact him directly and was told that they would not give me his number. I then told them to have him call me and have yet to hear back from them. Since I prepaid for the season I am also having to fight with them for a refund. Very disappointing from a once reputable company. UPDATE: I did finally hear from someone on May 6th. It was a cordial conversation and the manager did take responsibility for the failure on their part. I was also told that a refund check would be sent out immediately and it was received by me on May 8. Unfortunately, the manager stated that she had just heard about the problem which was why it had taken so long to hear from them. As I stated to her, I would probably still be a customer if I would have been able to escalate my issue at the time and not given the run around. Unfortunately, my complaint taking a week to find it's way to someone who could potentially resolve it goes back to the lack of overall customer service and the reason they no longer have my business. I hope the culture changes quickly not only for the company but for remaining customers.

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  Response from the owner

  Thank you for reaching out Jason. We are sorry we fell short of both your and our expectations on your scheduling. Your input will help us be better in the future, but I am sorry for the inconvenience it caused. We have very much appreciated your business.

• P

  Pamela Saunders

  5.0

  After numerous scheduling problems over the past few years with a different irrigation contractor, we decided to contact Spartan Irrigation, who service our neighbors' system, to see if we could be added to their fall schedule for winterizing our system. So far they have been great! Their pricing is competitive and the women who schedule the service have been wonderful each time I have had to call. We shared the good news with our friends who have been renting a compressor and winterizing their own system over dinner last night, and now they are considering contacting Spartan Irrigation for their winterizing needs. Kudos to your scheduling team; keep up the great work!

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  Response from the owner

  Thank you for giving us a try, Pamela. We are so happy to hear you've had a good experience so far. Be assured we will continue to do our best for you. Please be sure to have your neighbor mention you referred us when they call to schedule. We appreciate the referrals, and we would love to send something your way to say thank you.

• G

  Gary Ferenchick

  5.0

  I am quite unhappy with their customer service. I have been a loyal customer for several years and have purchased several big ticket items from them including total lawn irrigation and drip beds for my flowers. The drip bed lines, which I paid to have installed (presumably properly) have been coming up from the ground. Many contacts to them to get this addressed have yielded no results (not even an acknowledgement). Very disappointed in their service after the sale. This year Carl called me to coordinate efforts with other work that I am having completed at my place, and not only promised to fix the issue raised above - but completed it in a very timely manner. Additionally he's been quite helpful in offering suggestions for other people/companies who might be able to assist me in a sump pump project. I am upgrading my review based upon Spartan Irrigation's responsiveness.

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