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Valley Equipment Co.

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LocalLawnCare has collected relevant information of Southern States - Rockingham Petroleum Cooperative in Liberty, Harrisonburg, VA which runs proximate to you. Find out contact information of the lawn care service provider like opening hours, addresses, phone numbers.

Southern States - Rockingham Petroleum Cooperative in Liberty, Harrisonburg, VA | LocalLawnCare

Drivers are incompetent. Called to ask why my tank hasn’t been filled this winter even though I am on automatic refill. The very rude and condensing receptionist said the driver stated it was too full (50%) to fill on December 29th! Well I am at 25% now . Is that empty enough?!? I will be looking for another petroleum company.

My review is really in regards to the work done by Adam. He worked the entire day and even stayed until 7:30 to complete the installation. He had one part he still needed to install when he left because they change the system for 120 volt to 24 volt. He did return to my home early in the morning and I was back in business with hot water. He cares about his work and the quality was job number one. In regards to Amtrol, that is another story.  My 1st one lasted 23 years. (No Complaints here) It went bad and was covered by my lifetime warranty.  We had it replaced in 2016 and the new one FAILED in September of this year (2019). Only three years. In addition they discontinued the WH7 model and all the plumbing had to be moved from the bottom to the top, taking a complete day for the installation. This will cost me more and in just three years. I will be contacting Amtrol requesting some relief for this but have no high hopes. Sure they replace the unit but I have to cover the cost of installation, the pain of it leaking  for days and making mess in by basement I had to keep cleaning up.

We've been using Southern States Rockingham Petroleum Cooperative for 6 years and have been very happy with the pricing and exceptional service.  Our delivery driver, Bill H, is awesome...a very good man!  I highly recommend Rockingham Petroleum.

I called for billing questions. The lady that answered the phone stated the reason I have received a statement every month for a year showing a credit was bc I evidently haven't bought anything from them before. I asked if propane counted. Then she transferred me to Shauna the credit manager and she was very rude. I asked if I could finish my sentence before she cut in bc her and the other lady were cutting me off. She then decided to not talk at all when I asked her if she wasn't going to speak now... She rudely states she's just making sure I'm finished talking first so she won't but in. I told her that she's clearly aware that I was finished with my sentence so let's just not go there. But with her rude behavior aside, I was set up on auto pay but every month they put a $500 hold on my a checking account for 2-3 days... before they deliver my propane and instead of basing the estimated amount of delivery off of my usage, they go by the size of my tank alone. The most I've ever needed was $187. So, I will ALWAYS have a $500 hold... Unless I apply for credit with them.  This is a bad way to do business. Especially how rude Shauna is over the phone... I'm now looking for another propane company and will be cancelling my service here mainly bc of Shauna the credit manager but also bc they shouldn't put a hold on my account like that when they have my card on file.

I have been with this company for forty-one years and have been very satisfied up until this year. They let me run out of oil and I am on automatic delivery and had to call twice before they agreed to deliver. Now even though gas and oil prices have gone down they increased my monthly payment without notification and I was told they can do that without notifying me. I am retired with a strict budget. Also charged me back amounts that they said I didn't pay.

Southern States - Rockingham Petroleum Cooperative
Liberty, Harrisonburg, VA

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Southern States - Rockingham Petroleum Cooperative Reviews

3.7 stars based on 38 reviews

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