Rustic View Home & Gardens 🌳
Waterlick, Forest, VA

Rustic View Home & Gardens 🌳 Reviews

4.8 stars based on 41 reviews

Featured Comments:

• W

  Walt NVA

  1.0

  The project was new residential construction lawn renovation after chemically killing an entire lawn of 15,000 square feet to get rid of weed infestation. I meticulously explained to Rustic View staff that I have successfully renovated other lawns from scratch by topping grass seeds with a thin layer of top soil. I was sold 96 individual bags of non-proprietary top soil for starters that I transported in 4 trips. However, much of each bag was filled with twigs and golf ball sized rocks (not hardened soil, but rocks). Totally unusable. Rustic View picked up the unusable bags from my residence and then offered a delivery of soil assuring me that their soil would be good for use as a grass seed topper. Two dirt piles were delivered by dump truck. I questioned the appearance of the soil and was told that it was their version of "Virginia dirt"; and that it would certainly be suitable as a grass seed topper. The first few shovels from each pile weren't bad. However, I soon discovered that each pile of "Virginia dirt" had very hardened dirt clumps ranging from marble size to softball size. In wasn't sifted dirt. And, to make matters worse, the "Virginia soil" dried like clay even after watering it. The "Virginia soil" hampered the germination of the new grass seeds in several areas. I quit using it as a topper and will disburse the remaining garbage "Virginia dirt" along a backyard tree line where it will do the least harm. I'm furious for having been misled as to the quality of the "Virginia dirt". Especially after hundreds of hours on this project only to be set back significantly by the garbage "Virginia dirt" that Rustic View delivered. My experience is that Rustic View is a clown show operation. Anything to make a sale, right? Pathetic. ADDENDUM (Response to Rustic View): Your response is wholly MISLEADING. You didn't deliver two loads of native top soil "free of charge". I paid for the product because I was not refunded the cost of the original garbage bagged top soil; plus, I paid extra for your native top soil that you said was suitable for my project ($420.49 total, or do you want to dispute that too?). You may have waived the delivery fee, but NOT the product cost. You state that you "have never had any complaints over the quality" of your native top soil. I don't believe that my two dump truck loads of your native top soil is the only delivery EVER that was full of rock hard clumps ranging in marble-size to softball-size. What can you do to make matters right? Stop providing misleading information and stop with the inferior product. The severe damage is already done thanks to you. I told you what my project needs were and you miserably FAILED; first with the bagged top soil full of twigs and rocks followed by your native top soil full of hardened clumps as described. How is your native top soil full of hardened clumps suitable for use as a grass seed topper? It is not and you know it.

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  Response from the owner

  Good Afternoon, I am sorry to see that even after we picked up the bagged soil, that you were not happy with, and delivered two loads of native top soil, free of charge. We sell hundreds of scoops of the native bulk top soil a year and have never had any complaints over the quality. We are sorry to hear you are still not satisfied with your experience. Please feel free to reach out to us with suggestions on how we can make this right. Have a great day!

• T

  Thad Decker

  5.0

  My wife and I have gone here twice and both times we were so amazed at how helpful and knowledgeable the people were. We went the first time in the fall and found a tree we liked, bought it and the manager made sure we knew exactly how to plant, when to plant, and how to make sure it does well. This time the lady helped us pick out some foundation plants and made some suggestions for how best to use them, then we bought another tree and the manager again helped us out. They are so friendly and always willing to help out. Even though they are more than an hour from the house - this is where we will buy all of our plants and trees. Good service is hard to find and this place checks all the boxes - thank you!

• D

  David Worsham

  5.0

  Nothing but the best in product, knowledge, and customer service! The best compliment I can give is that we highly recommend and will continue to return!!! Kudos to all the Rustic View Crew!!! My wife's succulent HQ!!!

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