High Quality Lawn Care
Manor, Forest, VA

High Quality Lawn Care Reviews

4 stars based on 4 reviews

Featured Comments:

• M

  Mary Conner

  1.0

  We hired High Quality Lawn Care to put in a new front sidewalk and landscaping. Once we were given plans for landscaping (which consisted of circles and x’s on a piece of paper) we had many questions and concerns. We felt our questions were met with defensiveness and our concerns were brushed off with “it will look great” and “you will love it”. The responses to our emails were often rude and questions were left unanswered. We ended up changing 3 of the plant choices from the original plans. The sidewalk turned out fine, however, we did not like the landscaping. We contacted the owner of High Quality Lawn Care requesting to meet in person to discuss this issue. I wish I could say the owner met us with “what don’t you like and how can I make things right for you”. Instead he was yelling and screaming at us, complaining about the number of emails sent over 4.5 months and would not even listen to us. We simply did not like the way the plants were arranged. They were in 3 straight rows and touching. To us, they looked too crowded and like a garden (the information attached to each plant said they should be 2-3 feet apart). After about an hour and a half of the owner having a temper tantrum in our front yard, we finally agreed to pay extra to have plants moved. Actually, we had to do the moving and arranging. We were charged extra for each of those plants to be planted in new locations. I want to close by saying the quality of the work was fine. They did what they said they would. The problem we had was with how communication was handled throughout the process and the way we were treated when we needed things changed in the end. During the months leading up to having new landscaping and hardscaping put in, we replaced our front porch, back deck, and back porch. We live in a neighborhood where many families go for walks and have watched our progress. Countless neighbors have asked us about our landscaping and hardscaping to which we have to give an honest account. Needless to say, they take their business elsewhere after hearing about our experience. By leaving this review I hope that the owner will realize that customer satisfaction is worth more than what he additionally charged us. He could have had much more business and made so much more than the additional $250.00 he charged us to plant the plants we moved to a better arrangement. Also, I sincerely hope future customers will be treated differently.

• S

  Sierra okeefe

  5.0

  They leveled ground, removed trees and built a shed. The work was excellent would definitely recommend and have work for me again.