Rock & Rose Landscapes
Cortland, San Francisco, CA

Rock & Rose Landscapes Reviews

3.8 stars based on 13 reviews

Featured Comments:

• k

  kat car

  1.0

  While I am not able to comment on the quality of their work, I am able to comment on the professionalism of their staff. Gardeners servicing our neighbor's property were actively rude and aggressive when we asked them to move their vehicle as it was blocking access to our driveway. As a member of the community, I expect anyone I bring into my neighborhood to treat anyone they encounter with respect. This did expectation was not met by Rose & Rock.

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  Response from the owner

  Hello Kat, Thank you for your report. I don't know all of the details but I'd like to offer you my apology. Parking challenges have long plagued our city, and I am very sorry to learn from you here, that one of our teams responded to you so negatively. We do actively train our teams on how to deescalate such situations, but it's apparent from your report, that the training was forgotten when it was needed most. I will address this with the entire staff and ask whichever team it was, to simply apologize and hold no grudge should your paths cross again. In the meantime, we will redouble our training efforts and hope someday you can forgive us. Thanks again for letting us know. Sincerely, General Manager, Rock & Rose Landscapes Update: March 7 Hello Kat, Upon further inquiry and with photo evidence which our team's manager asked them to provide at the time of the confrontation, we can see that they were NOT PARKED IN YOUR DRIVEWAY AT ALL, but parked in our client's driveway, with several feet before your driveway begins, just as they were instructed to do by the owners of that driveway. It has also been brought to my attention that you have a long standing disagreement with our Client's plant choices and that you choose to lash out at our team over this, from time to time. This is very unfair and to now be so publicly vengeful here, as well as making an official complaint with the BBB, it all seems a bit out of scale and over-the-top. If you would like to discuss this in a fair and rational manner, please feel free to contact us directly. If not, I again hope that someday you can for give us. Rock & Rose Landscapes

• S

  Samuel Grausz

  5.0

  Rock and Rose did amazing work on our backyard. They executed on schedule and on budget and the results were fantastic. Thanks!

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  Response from the owner

  Thank you very much! Our whole team enjoyed working on your project and with you.

• E

  Emeline Minor

  5.0

  We hired Rock & Rose to landscape our backyard, and from day 1 the team was focused on delivering a high quality product and a top-notch customer experience. Our job was not easy - all materials had to be hauled through a narrow tradesman’s ally, including 30 yards of top soil - but Rock & Rose navigated each challenge with dexterity. It’s been a good six months since our job was completed, and Rock & Rose is still responsive when we have questions about plants, our irrigation system, etc. I’ve been so impressed with the quality of service and would recommend the company to friends and family in a heartbeat.

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