Pinnacle Lawn Care
Kenneth, Overland Park, KS

Pinnacle Lawn Care Reviews

3.6 stars based on 15 reviews

Featured Comments:

• D

  Deborah Richard

  4.0

  I contacted Pinnacle Lawn Care to come to my home to provide a consultation for some large newly planted Arborvitae, showing browning. I was concerned for their continued care. I was told over the phone there would be no charge for the initial consultation. On the day of my appointment (past the time of the appointment), I was called by the contact who stated he was late (yes, I know) and there would be a fee. When I stated that was not what had been arranged at the time of appointment, the contact said he would go ahead and come as agreed upon... he was a no show! 30Jul20 - A knowledgeable contact came out today and reviewed all my concerns. He was very helpful so I have adjusted my review and hope we can work together in the near future.

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  Response from the owner

  Thank you Mrs Richards. Our representative contacted you at 12:00 pm the time of the appointment to let you know he was running behind schedule. He Discussed with you that he would be by today as your were busy on hold with an important phone call. He reached out via phone before Heading to you later that afternoon (3:30pm). When he reached out you, you and he rescheduled For the next day (tomorrow at the same time). We look forward to seeing you soon. Respectfully, Pinnacle Lawn Care Inc.

• M

  Mike McCartney

  1.0

  This response to my review of your company is completely false, making my decision to give you 1 star even more justified. There was NEVER an offer of replacing the pump which is what I asked for from the start. Your receptionist Paulette was completely rude and condescending to me when I spoke with her about it, and if memory serves hung up on me. And in fact you were the one who said it just needed "water rated wire nuts" on the splice and it would be fine. Response from the owner 39 minutes ago Mrs McCartney Sorry for your dissatisfaction. As you know we offered to replace the pump for you to make things right and move forward. This offer was declined. Sorry we were unable to provide a remedy for you in this instance. If given the opportunity we WILL make this right. Thank you

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  Response from the owner

  Thanks Mike. Please call me direct and I will resolve the situation for you. Thanks again

• J

  John Williams

  5.0

  I have several rental properties and Ben came by personally and put together a package deal that saved me time and money. I look forward to having Ben's company do the work. Very friendly and personable!

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  Response from the owner

  Thank you John. We appreciate your continued support:)

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