Pine Valley Turf-Charlotte NC-Lawn Care Service
Church, Concord, NC

Pine Valley Turf-Charlotte NC-Lawn Care Service Reviews

3.9 stars based on 58 reviews

Featured Comments:

• J

  James Allder

  1.0

  I recently called Pine Valley Turf to get an update on a quote that they had previously given me. I was told at that time that I would soon receive an email with an updated proposal. I waited several days and called back to follow up on my request. During my first followup call, I was told that this was Pine Valley's busy season and that the person that I needed to talk to would be out for a couple more days. I asked them that if they were too busy I would just call someone else. The person that I talked to insisted that they wanted my business and that a proposal would be coming in a couple more days. After 10 more days of waiting, I called back again to check on the proposal and I was again told that this was Pine Valley's busy season and they would get back to me soon. In total, I waited about 3 weeks for an answer that never came. At this point I felt disappointed and misled. I would have appreciated if Pine Valley told me to find someone else instead of having me wait for an answer for 3 weeks... an answer that never came. You may be thinking ... Why did I wait so long for an answer? Why not move on to someone else? Here's why ... I supported Pine Valley for a total of 15 years at 2 different locations. I tried to be empathetic and initially overlooked their lack of professionalism and regard for a returning customer. Shame on me for being so patient and giving Pine Valley another chance. Save yourself time and frustration and call a company who values it's customers.

• S

  Seven Yearitch

  1.0

  Damaged a patio when they aerated yard. I was told no problem they would repair. Been almost a year and no repair has been made. Untill this happened I was pretty well satisfied That`s ok if they don`t want my money, I`m sure another company will. Ethics count in my book.

• F

  Floyd Prophet

  2.0

  I waited for months for a follow-up from Drew on something he said they could fix. Even waited on the area to dry out and waited on being scheduled. I contacted him at least twice, but still no response. Very unprofessional.

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