North Valley Lawn Care
29th, Phoenix, AZ

North Valley Lawn Care Reviews

3.9 stars based on 7 reviews

Featured Comments:

• V

  Veronica Scaff

  5.0

  I can’t rave enough about how happy I am with my yard. 15 years in this house struggling against the grass types and weeds has wore me out. David came to look at my yard and expertly helped me understand the 3 various types of grass growing and competing against one another. Between that and the spurge (I have learned so much about weeds too), dicondra, and clovers were winning the war in my front yard. He came up with a plan to not only help me get my yard back, but took the time (and continued to help me) to share his experience and expertise with me so I can win the battle for my yard! They eliminated all the weed/grass problems, encouraged me to level my yard, came back and planted seed and topsoil and ensured my sprinkler system was efficiently able to water as needed during the growing and germinating process. One HAPPY lady here! We are excited to maintain a working relationship and plan to have him return for winter seeding. THANK YOU SO MUCH!

• D

  Dave Barker

  5.0

  Really good company, with really good employees. So good I started a regular maintenance program. Sam and Marcus are friendly, and professional. I hope they are the guys who come out for the scheduled maintenance.

• H

  Haley Chapman

  1.0

  Stay away! Buyer beware!! This company screwed up multiple times resulting in damage and/or death of our landscaping. We know which plants had issues from the nursery and which were not watered properly after his company (on video) programmed our water timers. His own tech came out to fix the issue and said it was their fault and that the owner was a good guy and would take care of it and replace the landscaping they killed. The owner took no responsibility and accused us of messing with the timer. The only time we touched it was to turn it on to verify it wasn’t watering properly. He took my husband in illogical circles on the phone and could have cared less. He blamed others and tried to say it must be transfer shock like the nursery said. They only offered that because they weren’t aware at the time they weren’t receiving water. The owner has proved unethical and ruined thousands of dollars in landscaping and basically said it must be you or your nursery. Not a good person, not a good company. I am sure he will post some ridiculous accusation or explanation to this review. We have video proof, reported them to the BBB and are taking him to small claims court because we can prove it was their mess up and the owner lacks any integrity in our experience. Do not use!!!!

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  Response from the owner

  Greetings Mr. and Mrs. Chapman, I'm very sorry to hear about the issues you are having with your plants. To clarify, you had a separate business provide plants and plant them in your yard. We were contracted strictly to do irrigation work. During our meetings and conversations, Mrs. Chapman advised that the planting contractor was responsible for final setup of the drip lines. On the day the planting contractor came to plant the plants, you advised that was not the case. I came out the same day, with no additional cost, to remedy the situation, as this was a legitimate misunderstanding. This is when Mr. Chapman took a video of me explaining how to program the timer, as he had no idea how it worked. On that same date, the planting contractor returned to finish planting some of the plants. At that time, I observed them cut off half of a 15 gallon root ball while planting a Mountain Aloe in your yard. I immediately notified you, the customer of this, and Mr. Chapman did not seem very concerned. The customer has since acknowledged in writing that this plant is specifically the fault of the planting contractor. ​As noted in your complaint, you believe there was an issue with the programming of the timer. There has not been a single complaint about the actual functioning of the irrigation system, or the functioning of the timer. The system was installed correctly and fully functional when I left on 6/17/21. On 7/2/21, Mr. Chapman sent me a text message stating "Program B, the line that runs once a week, did not have any minutes set to run so I made it 30 minutes." After this message was sent, he then stated that I messed up the programming and both program A and B run to the once a week zone instead of the pygmy palms. The customer acknowledged he double programmed the system, in writing, but has chosen to blame my company for the double programming. You have contacted the contractor that provided and installed the plants, and they have agreed to replace the pygmy palms, calling it "transplant shock", and this was scheduled for 7/14/21. On July 2nd, you sent pictures showing a drastic difference in the condition of the original palms. At least one looked fully shriveled and dead, while at least two others were still green except for the newest growth in the center, and one looked virtually "brand new". Had this been a watering issue, all of the plants would be in approximately the same condition, as brand new pygmy palms cannot maintain in Phoenix summer heat for over 2 weeks without water. This situation, indicative of poor planting, was already being remedied by the plant contractor, which would be the expected course of action. Finally, you state that my employee came out and supposedly admitted total fault. He did advise we would fix something if we made a mistake in our work. While this employee was in charge of the initial installation, he was not present when I came out to finalize the drip lines and program the timer. I gave the entire business the week of the July 4th holiday off. We were all on vacation from 6/28-7/5. The customer's first complaint came in on 7/1. I was unreachable in the mountains when my business partner received the customer's email complaint, and called in the aforementioned employee from his vacation to check on this system, because we care very deeply about our customers. The employee did not have the latest information, nor was he able to confer with me about anything at this time, thus, his statements about programming were regrettably misinformed and inaccurate. I will continue to warranty the actual irrigation system for 1 year (through 6/17/22) for defects in the system. I am not able to warranty programming, nor other contractors plants and planting practices. Respectfully, David

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