LawnStarter Lawn Care Service
Cactus, Phoenix, AZ

LawnStarter Lawn Care Service Reviews

3.8 stars based on 66 reviews

Featured Comments:

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  Jaime Seba

  1.0

  When I first used LawnStarter, it was convenient because I needed to set up service quickly. The first of my required three service appointments was very poor in quality (uneven patches, terrible edge work along walls), so I took photos and left a review accordingly. I wasn't contacted at all, though the service was better on the subsequent two appointments. I stopped service for a few weeks while I was traveling. When I returned and resumed service, I was given an appointment immediately, which was great --- until nobody showed up. Following the support instructions, I waited an additional day before reporting it. A couple of days later, I received the response that there were no crews available in my area and my account had been cancelled. Rather than telling me that BEFORE they gave me an apparently false scheduling confirmation, instead I had to wait over a week to learn this. So now I have to start from the beginning, only now my lawn is overgrown. TERRIBLE experience. I do not recommend them at all.

• L

  Laura Turpin

  1.0

  Beware of this business. Lawn Starter will send a crew out to mow your yard. Then the crew will send you an email that they can’t access your yard which is a lie because I’ve been home waiting for them to show up. Then they’ll mark the job is complete and charge your account $$ this is happened more than once to me.

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  Response from the owner

  We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention, Laura. We will use the feedback to make us better and to ensure this doesn’t happen again. Can you please call me at 512-759-8480 or email me at [email protected]? Looking forward to hearing from you, Laura. - Kat, Experience Specialist at LawnStarter.

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  Eric Sepolen

  4.0

  I recently had a serious complaint with Lawnstarter. The experience specialist contacted me directly and tried correct the problem. I was impressed and appreciative. Thank you so much. I'm still a loyal customer and would recommend Lawnstarter to anyone who is in need.

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  Response from the owner

  Thank you for the opportunity to correct any errors from the last service, Eric. We are thrilled you now love your experience! Have a wonderful day.

More reviews (7)