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Tractor Supply Co.

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We offer information  related to Mountaineer Lawn Care in Smithtown, Morgantown, WV which runs in your neighborhood. Find out contact information of the lawn care service provider like opening hours, addresses, phone numbers.

Mountaineer Lawn Care in Smithtown, Morgantown, WV | LocalLawnCare

A big rainy Spring and everything’s blooming…but NOT our yard, thanks to MLC! No dandelions, even alongside our many long and rambling ditches. Nicest most attentive guy ever who started last year and returned this season - yay!- carried over his job from one afternoon thru the next morning to ensure he didn’t miss anything last Fall, and it shows this Spring. He is courteous and inquires about trouble spots/complaints every visit. We have the five-visit plan currently but have previously successfully aerated and will do so again. TY for your hard work and determination; you are fiercer than the weeds!

They did an above average job until mid-2019. Then it took multiple reminder calls to have them come. Overtreated and burned portions of our yard with fall-2020 application and I ended up repairing it myself.  Pre-paid for 2021 season, canceled our service after one treatment and was told our balance was $0. Received no refund despite numerous requests.

I wish I could give zero stars, as a beware! My experiences in 2017 and 2018 with this company were pretty bad. The  unprofessional behaviors of the whole company, from the owner, to the receptionist, to the lawn sprayers... all guilty of the worst customer service I've ever experienced. I've been waiting for a callback for a service need since May (it's almost September). Violets have been out of control for 2 seasons. Fleas are also out of control. Crabgrass is out of control. These are things they are supposed to fix with their lawn care service. I called to ask for my money back, which was refused. I reminded them of their "satisfaction guaranteed" statement on their website, which they denied. I cancelled my service today 8/22/18 (which thankfully came with a cancellation number 130912), but the receptionist could not ensure that the owner Dan Cheslock would ever call me back because she "doesn't control him." Still hoping for my money back. Below is a copy of their satisfaction guarantee, which they do not honor. They have NEVER come to make things right. NEVER.

I had this company to give me an estimate the estimate was for $275.00 which I thought was a good price.  A few days passed and I received a call from the company and was told another price approx $200.00 tact on to the $275.00.  The gentleman who gave me the estimate told me he had the right to give the estimate then I guess the owner looks at the number and adds on more money.  Needless to say I did not hire them.  If the owner gives an employee permission to give a quote then the owner should stand by the quote or the owner should do it.  Don't hire them for your bill will change whenever the owner wants to change it.  I would like to give them ZERO stars.  That is NOT the way to do business.  Pick a different company.

(edited 12/12/18; see below)
Original review: Extremely poor customer service. 3/20/17 - My mother called to hire them to mow (every 2 weeks for the season) as a "gift" for me. She told them to be sure to call me before coming to my house. 3/21/17 - Early morning, doorbell woke me (they never called me); the employee was here to do the estimate. He assured me he would confirm the details with my mother. No word from them after that, and they never showed up to mow. I called them on 4/10/17 (Monday) to verify they were still going to mow my yard this summer. I was told they would be out by the end of the week, that they had been delayed by last Friday's "snow" (no accumulation at my house that day, plus the estimate was 3 weeks prior). That was the last I heard from them. My mom and I have  both called a few times since but it goes to their answering machine/voicemail. Can't rate their actual work because they never showed up to do any.
Edit --- End of summer/season 2017 - they did show up to start mowing. The work/workers were fine (decent job and if I asked them to focus on a specific thing they did). The business side was still awful; they charged me more than estimated and for time(s) when no service was even provided.
This past summer/season (2018) was MUCH better. The business side had changed and was much more reliable. They seem to have a problem keeping workers (but I think every lawn service has the same issues) however, I had a really wonderful crew leader (Daryl) who was consistently professional, courteous, did great work and made sure everything was to my satisfaction. My lawn was finally maintained on a regular basis.
I hope that the good service continues for the upcoming 2019 season. I would now recommend them (with some reservations though, as only time will tell if they will be able to provide consistent quality services), which is why I raise my 1 star rating to a 3 star. (If I rated based solely on Daryl's service/consistency, it would be a 5)

Mountaineer Lawn Care
Smithtown, Morgantown, WV

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Mountaineer Lawn CareSmithtown, Morgantown, WV

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2.9 stars based on 29 reviews

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Mountaineer Lawn Care
Smithtown, Morgantown, WV