Lawn Care

Massey Services Pest Control
Tharpe, Tallahassee, FL

3.5

(28)Check map

Phone:
+1 850-222-2508

Website:
https://www.masseyservices.com/service-location/tallahassee-pest-control/?utm_source=googlemybusiness&utm_medium=search&utm_content=Tallahassee52&utm_campaign=masseylocalsearch

Address:
3209 W Tharpe St, Tallahassee, FL 32303

Hours:
Wednesday7AM–8PM
CLOSED

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Massey Services Pest Control Reviews

3.5 stars based on 28 reviews

Featured Comments:

R
Russell Allen
2.0

Been using Massey for over a year now...STILL have weeds that don't get sprayed/killed. Called to have someone come spray and they said someone would be here next. That was 7 days ago. I called back...still nothing.
Response from the owner
We are sorry to see a 2 star review. We would like the opportunity to change it to 5 stars. Would you mind emailing us at [email protected] your property address and issue that needs to be addressed. We will then forward to our Corporate Office to assist us in an immediate resolution. Thank you, we look forward to your email.
S
Sam Rosenberg
2.0

Was a lawn customer, they were not terribly successful so I cancelled five months ago. They have now come out twice since then, and I have turned them away only to be invoiced anyways. I have talked to their corporate customer service, their collections department, and their local office, escalating each time. I have written multiple emails. Next steps are going to be certified letters. Do NOT get involved with these people if you value your time. Edit - Added a star for responsiveness to public reviews - thanks for clearing the account.
Response from the owner
Mr Rosenberg, Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. Your email has been escalated to our Corporate Office, they will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Please stay safe and have a nice afternoon.
X
Xotik Artist
1.0

This is yet another time I was told spraying the whole apartment was above their protocol and this was stated by the manager! Terrible service! How is not protocol to spray where the customer requests protection from pests in their home? My apartment complex pays you! Smh … There is only one technician who does his job correctly, he should own this business because my experience with every other technician including the manager has been less than desirable!!! Calling to lodge a complaint is a waste of time.
Response from the owner
Good evening, We sincerely apologize for your unpleasant experience. We would like to be able to resolve your concerns as quickly as possible. Would you mind emailing us at [email protected] with the name of the Apartment Complex. We will then escalate a copy of this review to our Corporate Office to see they are aware. Please mention this review in your email. Thank you, we look forward to your email and assisting.