LeVan's Landscape & Lawn
Mehl, Florissant, MO

LeVan's Landscape & Lawn Reviews

3 stars based on 80 reviews

Featured Comments:

• E

  Elzbieta Sklodowska

  3.0

  We have used this service for several years. The main issue is it is inconsistent because it depends which workers actually do the job, and they rotate a lot. But I have grown tired of them bringing in a huge machine that in my small backyard lawn simply is too much to handle without ruining plants that happen to be in their way, pots, etc. The cut grass is scattered all over the place, there is no attention to detail. Time to make a change

• E

  Empowered Woman

  1.0

  I had them for years. I actually went out back and was appalled at the trim work that was not done. It was left to overgrow, that should have been maintained with regular cut/trim. The workers were rude, careless, and a detriment to this business. When I complained, they hung up the phone on me.

  ---

  Response from the owner

  We haven't cut any grass in over 3 months... It's February. You hadn't called the office or thought about this until now? The season was over in October for the most part; did you call the office 4 months ago to tell us what we needed to rectify?

• J

  Jen Kiel

  1.0

  I was charged numerous times on jobs that were never done. I called thought we were square till the next bill would show up with a past due balance along with more lawn cuttings that never happened. I took photos of my yard. I told them to cancel but now the people actually started showing up and I was never available to intercept and tell them to STOP. They're nothing but crooks. Beware. They will charge you for postage for a bill and stamp along with late charges on balances not paid.

  ---

  Response from the owner

  Well, that's a bit off; lets tell the truth here: you were a customer all through 2019 and 2020; and paid on time with the exception starting in August 2020. You had been a good paying customer up until that point so I allowed the guys to continue the service for the rest of the season, even though you never got the balance down to zero as you're supposed to do after billing. You did post a $45 payment on September 28, 2020 even though the bill was $180 by that point, so even at that time you KNEW you had owed us some money. I finished the season cutting your lawn and sent you another bill on October 5, 2020, then a second bill on November 27, 2020, to which we got no response. And that's in ADDITION to the amount of times we called ALL customers that had a balance over the winter. My mistake came in trusting you to make good on the bill, and resuming the grass cutting for the 2021 season. We began the year cutting, and we sent another bill on May 17, 2021, and STILL nothing. Never got a call saying they "weren't there, or were "cutting the wrong yard". The SAME CREW from the previous two seasons were in charge of your yard again, but they suddenly are going to start skipping or cutting the wrong yard? After mowing your grass for two years? Not likely. And, after the chaos of the beginning of the year subsided and I finally noticed you hadn't paid us in an entire YEAR, I stopped service in June, and continued to bill you, as well as calling. It is only when we threatened to use a collection agency that you finally you came up with "you guys never showed up". I save ALL emails and do not have a single response from you. If the guys hadn't shown up wouldn't it make sense to call THAT WEEK to see why they didn't make it? Wouldn't the grass be ridiculously tall if we hadn't shown up so much? It's simply because you didn't want to pay your bill. You got half of an ENTIRE season of cutting done and was just hoping that we would forget about it. The only crook here is you, because you know its difficult for small businesses like us to collect when people just simply refuse to pay. You knew we were cutting the grass the WHOLE springtime of 2021. If I wouldn't have caught it, you would've let my crew cut all year and still planned on not paying. I'm in the office every morning checking messages. You could've left a voicemail (since you couldn't seem to call the office during business hours) telling us to stop. I never got any photos, either, and like I said - if you had communicated with me in late 2020 then it would make more sense. A year and a half later, it does not. I should've seen the writing on the wall when you stopped paying your bill in full in the middle of 2020. I just assumed the change in your payment frequency was because of Covid and I was being lenient. Lets place the reason for this complaint where it truthfully is: Its because after billing you for over a year, we are finally getting to the stages of giving the account to collections, and NOW you want to leave a review. You didn't respond to our billing attempts and calls for the PREVIOUS year, because for a while you were getting FREE cuts with NO intention of ever paying us. You were just hoping we'd forget and move on, but we didn't. You could've paid you bill at the end of 2020 and told us not to come back, instead of just racking the bill up past $450 then making up and excuse why you are unhappy. You're unhappy because we stated on the last bill that it would be going to collections, its that simple. (By the way, our GPS systems told us they were INDEED at your house every other week like we indicated and that information is still available on our systems)

More reviews (2)