Legacy Outdoor Services, Inc.
Madison, Madison, AL

Legacy Outdoor Services, Inc. Reviews

4.2 stars based on 41 reviews

Featured Comments:

• K

  Kim Ramseier

  5.0

  We hired Legacy Outdoor Services to put in brick borders for our flower beds and then to put in a concrete and brick patio with flower beds in our back yard. From the very beginning they were professional and timely. They kept us well informed on when work would be done and honored those schedules, very unusual in construction these days! They worked with us very closely on plans and were happy to adjust when something needed to be changed. Their main concern was that we were happy with the results. It was a pleasure to deal with everyone who was involved with our project. We couldn’t be happier with our patio and we enthusiastically recommend Legacy Outdoor to anyone needing landscaping work done.

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  Response from the owner

  Kim, Thank you ever so much for the encouraging review. Your design idea for your backyard turned out beautifully. You are such a pleasure to work with and we can't wait to work with you again in the future!

• A

  Adam Oglesby

  2.0

  Where to begin? Legacy did a large backyard project for me during a pool installation. I contracted Legacy to do grading, backfill, retaining wall, and concrete work as a part of this job. The frustration I experienced throughout the work cannot be expressed enough in this review. Not only was Legacy terrible at communicating, Paul (the owner) outright blamed me for problems that were encountered. Paul helped lay out a plan with me verbally, but never gave me any drawings or CAD work with what was to be done. This resulted in me having to spend every single day watching the crew work to make sure mistakes weren’t being made since Paul very rarely showed up at my house. Here’s a short list of things that went wrong: - Legacy delivered 3 separate loads of gravel and dropped them in the street in front of my house without notification and without a plan to use the gravel for several days. No safety cones, no reflectors, nothing. Just a gray mountain of gravel that was a huge risk to traffic during night hours. - My retaining wall was built several feet from where it was supposed to be based on our design. - The stairs for my retaining wall were built crooked and with no plan for consistent step height; the crew said they’d just figure it out by shortening steps along the way. - My concrete has multiple areas of inconsistent mixing that has resulted in it literally breaking away like wet sand. Legacy repaired one of these areas, but has refused to return my calls for warranty service to address the others. - The drainage plan Paul told his crew to implement was one that would result in 1/4” drop over 40 feet. Code is 1/4” per foot. When I confronted Paul about this, he expressed frustration at me and said I should listen to him because he knows what he is doing. This project ended up taking months to complete because Legacy continued to prioritize other projects in the middle of my work, forcing me to wait for the crew to return (sometimes for weeks). When they did show up, it was unannounced so I really had no idea what to expect day to day. I don’t blame the actual landscaping crew for any of these issues - the workers were friendly and hardworking. I believe Legacy management has set them up for failure with the way the business is being run by cutting corners on project planning and supervision. When it came time to settle up on payment, Legacy presented me with a list of additional fees they had itemized during the course of performing the work at my house. Never was a single one of these fees discussed with me at any point during the course of the work. I signed change orders based on some additional work I requested along the way, but this did not prevent Legacy from making up an additional list of items they thought should be charged extra. In the end, the completed work is acceptable and the price was fair, but it came at a massive mental investment in dealing with frustrations along the way. If you’re planning a big project, I highly suggest you reconsider using Legacy and look for alternative contractors.

• G

  Gabrielle Degenaar

  1.0

  Company left us high and dry. Signed contract in mid-June for concrete work to be completed by late July. Called in late July and was told there were two jobs ahead of us and it would now be mid-August. Received an email in mid-August that was sent out to all customers saying there had been weather and Covid delays. Didn’t hear another peep for 2.5 months. I had to call them and was given generic excuses as to why I was completely forgotten about. Didn’t take responsibility and didn’t try to keep us as a customer. Now we are without our concrete until the spring. Don’t waste your time or money with this company!

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  Response from the owner

  Gabrielle, Thank you so very much for your review. We can definitely understand your frustration as to the length of your project. As I am sure you understand, covid and rain have caused us delays all year, which is out of our control. However, communication is very important and you are correct that we could have done a better job keeping you updated. It is something that we will continue to strive to improve as a company. It is unfortunate that when we contacted you last week to let you know we were ready to start your project, you cancelled the installation. Thank you so much for considering us for your patio project.

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