LawnStarter Lawn Care Service
Bridge, Fort Worth, TX

LawnStarter Lawn Care Service Reviews

4.1 stars based on 398 reviews

Featured Comments:

• Y

  Yonina Robinson

  3.0

  Usually my experience is good. At the start of the 2022 season, my usual crew was assigned to cut my grass. They came by, saw it didn’t need it, reported it to Lawn Starter, and left. I appreciated that. I don’t want to be charged for a service I don’t need. Unfortunately, shortly thereafter, that crew was no longer available to service my area. Lawn Starter assigned a new crew, and a week later they came and attempted to cut my lawn. The gate to my backyard was locked, so they couldn’t complete it. Also, just a week earlier another crew has reported my lawn didn’t need it, so a week later with no rain, there still wasn’t anything to cut. Yet, I was charged anyway. I’m trying to find another lawn service provider. Although I like the convenience and generally like the services they provide, I have grown weary of hassle. Last season I had cancelled my service and started looking for another lawn service provider. I guess I’ll resume my search.

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  Response from the owner

  We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention, Yonina. We will use the feedback to make us better and to ensure this doesn’t happen again. Can you please call me at 512-759-8480 or email me at [email protected] with LSREVIEWS as the subject of your email? Looking forward to hearing from you, Yonina. - Kat, Experience Specialist at LawnStarter.

• S

  Shanna Taylor

  1.0

  What can they do better they asked as I cancelled. LITERALLY EVERYTHING. The only words I could use to describe this company is total disaster. I was scheduled for Monday. I received a text the crew was "on the way" Monday morning. They never showed then that afternoon I got a message saying it would be more for leaf removal from $89 to $108. Okay approved. Then I got a notification I was rescheduled to Wednesday. Wednesday comes no rain in the forecast or radar but I was cancelled due to weather. I have company coming over Friday. I call in get rescheduled for Friday. Then Friday comes, my leaf removal is moved to Monday with the lawn mowed Friday. I tell them if you can't do the leaves just cancel. Jason says they can do both today. Yay! Then 3 hours later I get a message from Jan saying my service has been canceled. I ask her why?! She didn't realize Jason was messaging me (disorganized systems). I call in to some guy who was so rude and said he'll schedule a supervisor to call me Monday. I called back and got heavenly angel Amber who was just absolutely wonderful. Fixed my account, got the crew rescheduled for today. She was amazing and so sweet. Crew shows up sends a quote for almost $80 more than what they submitted Monday. So a $89 project now over $200 a week later and on the day you have company coming over because they’ve left you no options. Decline because I will not give this company my money. Total disaster.

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  Response from the owner

  Thanks for taking the time today to leave a review about your lawn mowing schedule, your leaf removal service cost, and the misunderstanding with our customer support team. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me at [email protected] or call me at 512-759-8480, so we can discuss this issue further. Kat, Experience Specialist at LawnStarter

• C

  Cameron Gray Rike

  5.0

  Cody does a good job with mowing and communicating. Cody always closes the gate after finishing which is good because I have dogs.

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  Response from the owner

  Hi Cameron! We are happy to know that you're happy with the lawn mowing service that Cody provides. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Cameron. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!

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