LawnStarter Lawn Care Service
Lyme, San Antonio, TX

LawnStarter Lawn Care Service Reviews

4 stars based on 499 reviews

Featured Comments:

• D

  Deven Harris

  5.0

  Great business! Lacy and the LawnStarter team are very responsive and on-time when scheduled to come out. He has my yard looking right every time! Their app is very user friendly and easy to navigate through and message the team about the services provided and provide feedback. I’m glad to have their service.

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  Response from the owner

  Thanks for the 5-star review, Deven. The team at LawnStarter is thrilled you’re happy with your recent lawn mowing service.

• N

  Nolan Bartlett

  4.0

  Please see below for updated review Edit: lawn starter contacted me and fixed the damage to my fence. Please see the updated pictures. It took about a year to get my issue complete resolved from the date of the original incident. 1) False advertising: "If you are not happy, we won't charge you. It's as simple as that." Requested a refund for the lawn service in the photos, but they can't honor it because it "didn't have anything to do with the quality of the service".... what? lol 2) Property damage claims most likely won't be honored My crew used a riding lawn mower for a yard that was way too small for a riding lawn mower, scraped up the side of the fence and busted out a few panels. Submitted property damage claim and was denied because the crew claimed that damage was pre-existing and said "we didn't do it" even though I reported the damage minutes after it happened. (this fence damage didn't magically happen on its own and i diligently inspected my property after every service)

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  Response from the owner

  Nolan, I am so sorry to learn about your experience, with LawnStarter. I am the Experience Specialist here and can make this right for you. I can't apologize enough for our shortcomings in regard to customer service and providing a solution to your property damage. I can understand all your frustration. It is my job to turn this around and make up for the mishaps that occurred. Please call me at 855-465-4817 email me at [email protected]. I will work with you as your direct point of contact and provide you with a solution you're fully satisfied with.

• B

  Brett Lochrie

  1.0

  They have messed up my lawn so many times. I am sick of waiting on them to get it right. I did find another lawn tech but he was linked to LawnStarter. He was better, so I just stayed with LawnStarter for the time being. That worked for a while. Then a new tech took over. I started to notice they would cut around toys forgotten in the yard or just run stuff over rather than move it. I would get areas around the house with high grass or uneven cuts, and other areas were being scalped. One tech cut my grass so low his mower kept stalling out. By the time I noticed, he was halfway through the yard. Then he hit the side of the house with the push mower and I mean hit it hard. I ran outside and said, “what did you hit”? He looked around and said, “I don’t know, the house, I guess.” I made up my mind to cancel the service permanently. Initially my wife called to cancel the service and was on hold for about 20 minutes. The call center member on the phone seemed aggravated to be taking the call. After cancelling the service my wife asked for a confirmation number or e-mail etc. The lady on the phone got upset and said, “Whoa Ma’am. Your service has been cancelled. You can check the app, we don’t send confirmation notices.” That was on 28 May 2021. Jun 13th, I woke up to the sounds of a lawn mower cutting the yard. A different lawn tech was scalping the yard. I looked on the app and the call center rep had not canceled our service. As you can imagine I was not happy and called LawnStarter immediately. I was on hold for over 38 minutes and never got through to a person; I couldn’t wait any longer. Monday afternoon I called in and was on hold for around 45 minutes. During that hold time I called LawnStarter on another phone. This time I selected new customer from the options. They picked up immediately. I asked them to get me a supervisor to speak with because nobody was picking up the phone for current customers. They stated they could not get me a supervisor and unfortunately could not cancel my service. Then they transferred me back to cancellations. I was on hold an additional 47 minutes this time. Note, they disconnect their line at 47 minutes. I never got anybody to actually answer the phone. Save your money find somebody else. I have included pics of the actual wait time so you can see for yourself and just one of many patches that was cut bare on very thin grass.

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  Response from the owner

  Please accept my sincere apologies for the inconvenience, Brett. In light of the feedback you left at Google, our remediation campaign seeks to turn your negative experience around and build your trust in our services again. Please feel free to contact me at 855-465-4817 or email me at [email protected]. I look forward to hearing from you soon! Regards, Joey Experience Specialist, LawnStarter

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