Lawn ReLeaf Lawncare Services
Broadway, North Little Rock, AR

Lawn ReLeaf Lawncare Services Reviews

4.5 stars based on 31 reviews

Featured Comments:

• A

  Angela Sanchez

  5.0

  Can't say enough good about Lawn ReLeaf, Inc. The estimator arrived quickly and was very polite and personable. Got an estimate the next day and work was completed a few days later at a reasonable price. They did a great job trimming shrubs and cleaning up weed-filled flowerbeds. To top it off, at the time they were working, our elderly neighbors were struggling to load a large foster dog into their vehicle. One of the Lawn Releaf team saw them and helped them. When I got home that evening, my neighbor made it a point to tell me all about it and how much they appreciated the help. So courteous!

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  Response from the owner

  Thank you, Angela, for taking the time to leave your review. We are very happy to have had the opportunity to work for you and appreciate knowing we met or exceeded your expectations. We value our customers and community and it is rewarding to hear when our crews are caught doing the right thing!

• L

  LR Mom

  5.0

  Wish I could leave 100 stars! I love this company. The crews are professional and know their stuff! They also care for our business property. They are the only company I've hired where the crews show up as expected and consistently do an A+ job. Proud to be their customer!

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  Response from the owner

  Thank you so much for the kind words. We strive to provide excellent quality and consistency as well as a professional team. The best way to thank us is more referrals!

• S

  Shealyn Kirkman

  1.0

  I used them for lawn aeration 2 times. It was the only service I used from this company. It was a bit of phone tag over about 5 days to schedule, and another 7 or 10 days before they came. First time was great, lawn was aerated thoroughly with top quality equipment. I pre-paid the day of service. When scheduled the second time it was again a couple phone calls over several days, but we got it scheduled. Second time was a half attempted aeration with a fischer price piece of equipment. Turns out the equipment they used before was a rental since theirs was broken. They missed large sections of the yard and the rows were few and far between. Probably 30% of the yard was missed. I tried to pay them before hand on the day of the service, but they said, "No, our owners don't trust us with the payments." Turns out, they don't trust their customers either. A week or two later I called to ask about payment and was told I would receive a bill in the mail. It came about 2 months after the service. I don't like to mail checks so I looked on their website and couldn't find a payment option. I absolutely hate it, but I went to the post office to put a check in the mail. A few months later they apparently never deposited the check since they sent the payment to a collection agency. They never even bothered to call to asked if their was any issue. The fact that they don't trust their own employees to accept a payment should have been a red flag to me. I will not be using or recommending this company in the future.

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  Response from the owner

  It is very disappointing that you have such a poor recollection of the facts regarding Chad Kirkman’s account. We received a request from Chad on March 25 via our website asking if we could aerate his lawn. He stated at the time that we had aerated his lawn in 2018. We sent an estimate to him the same day, March 25. He responded via email on March 25 at 8:52 pm and accepted the estimate. We aerated the lawn on March 27. We emailed an invoice to him March 30. There was never any phone tag, nor was there any delay in service. No one was home the day of service and you did not speak to our crew. We were very patient and tried many attempts to collect payment for this service. You received and opened several invoices from us starting on March 30 and continuing through June 8. On June 8, you were sent an invoice via email and US Postal Mail telling you that the account was pending collection action by Southern Collections (now First Collections) if payment in full was not received by June 15. In that email, we added that you could call the office to make a payment over the telephone using a credit card. You never responded to any emails nor did you call the office to settle your account. You never called to complain about the service and your lawn was aerated with the same piece of equipment in 2019 that was used in 2018. Your check arrived on June 13, 2019 and was returned by your bank as “Unable to Locate Account” on June 19, 2019. We attempted to renegotiate your check and were told by your bank the account was not a valid account. We didn’t give up! We further attempted to work with you to collect the balance due. A final invoice was sent to you via email and US Postal mail on June 26 with a copy of the returned check. At that time we requested that you send a money order or cashier’s check for the balance due by July 8. You never responded and so on August 13 we referred your account to First Collections. Unfortunately, you took advantage of our business. We did not rush to pursue collections on your account. We are not sorry that we prioritized your aeration service. We value our customers and we believe our customers value our prompt and professional services. Doing the right thing is sometimes not the easy thing,. We stand with clean hands in this transaction.

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