Lawn Doctor of North Charlotte-Huntersville
Church, Huntersville, NC
- Phone:
- +1 704-948-7111
- Website:
- https://www.lawndoctor.com/northcharlotte-nc/?utm_source=gmb&utm_medium=organic&utm_campaign=Qiigo
- Address:
- 11937 Ramah Church Rd, Huntersville, NC 28078
- Hours:
- Tuesday8AM–8PM
- CLOSED
- Reviews
- Map
Lawn Doctor of North Charlotte-Huntersville Reviews
2.6 stars based on 24 reviews
Featured Comments:
B
Brianne Dehlinger
1.0
DO NOT HIRE LAWN DOCTOR! If you hire Lawn Doctor, here is what you will experience: - After you're sold service, you will not be able to contact anyone at Lawn Doctor. - They won't tell you what date and time they are coming, so if you have a locked backyard, good luck! - The techs have no idea what they are doing and will destroy your property. - You will get billed for services you didn't ask for. - The Lawn Doctor "guarantee" on their website is 100% FAKE. I had Lawn Doctor come to my home for seeding service this fall (2021) and during my initial phone call with Steve, I detailed my issues and concerns that I wanted to address with the tech during their visit. When they arrived, they started seeding my front yard before I could get out of the front door. I told the "lead" that I requested not to seed the front and he said "well he already started so you have to pay for it." I then proceeded to show the "lead" my backyard and concerns I wanted them to help solve. He assured me all would be taken care of! They completely destroyed my lawn and made it unusable. They took a power seeding machine to my lawn, which was way too wet and has exposed wiring from the original sod. The machine grabbed on to that wiring and ripped up all sod that was attached to the ground. They said it would take about 2 weeks for the lawn to repair, so I waited 2 weeks and there was no change. I attempted to contact Steve 3-4 times with no response and then was shocked to see a Lawn Doctor truck show up at my house and start treating my front lawn. I informed the "lead" what had occurred and he viewed my backyard and agreed that it was destroyed. He said that they would perform a free seeding in the Spring and I would be contacted by Steve to confirm. I have not been able to get a response from Steve or the Lawn Doctor corporate office despite 10+ attempts by phone and email. I am filing a chargeback with my bank, a BBB complaint and a complaint with the Attorney General of North Carolina. Lawn Doctor has a "100% guarantee if not satisfied" which is clearly a scam.
Response from the owner
Brianne, we are disheartened to read this review, as we pride ourselves on providing excellent service every time. Please reach out to us at your earliest convenience, we would like to speak with you further regarding this matter,
D
Dave Magariner
1.0
These people are the horrible at lawn care! They never return calls terrible customer service. They were suppose to overseed my front yard last September, however all I have now is dead weeds and dirt...where's the grass?
Response from the owner
Dave, we are disheartened to read your review. We apologize for any lapse in communication that led to frustration on your end. Please reach out at your earliest convenience, so we can directly discuss your situation and clear up any of your concerns.
L
Leon John Edwards
1.0
Hard to contact and I’ve been waiting two months for seed an aeration. Had a text said by the end of week and that was two weeks ago. Horrible service. Called another service and they informed me it was to late to seed now. Not Happy at all with this company.
Response from the owner
Lee, we're sorry to hear about any miscommunication on our end that resulted in frustration on yours. We will be looking into this to ensure an experience like yours does not happen again.
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