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LocalLawnCare has collected relevant information of Lawn Connections in Mound, Haslet, TX which runs near you. Find out contact information of the lawn care service provider like opening hours, addresses, phone numbers.

Lawn Connections in Mound, Haslet, TX | LocalLawnCare

We were extremely pleased with the services offered by Lawn Connections.  Most impressive was the crew that installed our new landscaping their attention to detail and thoroughness was superior.  Although Lawn Connections is not the lowest bidder they do top notch work.  If you are looking for a firm to get the job done the right way the first time that is extremely productive from start to finish, Lawn Connections is a great pick.  Our sales representative, Danielle Thornton followed up closely on every step of the process from start to finish to make sure we were fully satisfied and gave great advice on landscaping design decisions making sure we did the right thing for problem areas.  Danielle showed up right away after our initial request to meet us and walk down what we needed to be completed.  Overall very prompt and responsive customer centric service.

Brooklyn provides top notch customer care with scheduling the team and any additional information, weather related or inner-office business, that might impact client's service.  The lawn team communicates on sight and performs lawn service above expectation.

Greatest feeling in the world was firing this company from our three yards. Some guy named Orlando tries to bully the customer. Simplistic and combative. Unprofessional. This company purchased our existing service. And what a mess. These guys are horrible. And of course when Lawn Connections  responds they make the customer out the bad guy? Seriously, what kind of customer service is that?  Avoid these guys at all costs.

Not all business relationships are a good fit, regardless of the effort a company makes.

I listened to the recordings of your calls and unfortunately, the only bullying that took place was on your part.

My regular lawn service merged with Lawn Connections. I have tried to contact them numerous times to discuss what I need done. The phone has yet to be answered and the recording disconnects after waiting on hold. This is not a good way to start a business relationship with me.

We currently pay $52 a week for lawn care. They are upping our cost to “minimum $450 a month” that is more than DOUBLE the price. The manager I spoke to was condescending and rude. Essentially they are pricing themselves out of business.

Hi Megan,

Thank you for taking the time to leave a review.  Our goal is to do provide a great experience, but we know it’s impossible to make every customer happy all the time.

I hate to hear this was your take away from your call. I had an opportunity to review the call recording while it did not happen as you described, there were definitely some areas we could improve.

It’s unfortunate we could not find a path forward and we wish you all the best.

Lawn Connections (and specifically Robert Watson) did everything they said they would do.  The service was great.  We had a pretty major redo of our landscaping, and they handled it top to bottom.  We just completed this, and we've had some follow up requests that they have been very quick to fulfill.

I have been a long time lawn connections customer. They have always done everything they can to support my yard needs and answer questions I have. Though sometimes there is a delay in their response as they get busy, in the end I always get what I need and I am happy with their service.

I’ve used these guys for a few years now so I of course called them to get my yard in order again for this year. Initially I called to receive a quote, I never heard back after a week.  I called again the following week only to find out they never even looked at my yard. A few days later I finally received a quote through email which didn’t even include everything I wanted to have done! After receiving a quote for only half of what I wanted done, I emailed customer service to have a new one including everything I wanted to have done, they said they would email me the very next day with a new one. After almost a week I’m still waiting to hear back even after I checked in again. I’ve been very patient and giving them the benefit of the doubt etc. but this is pretty ridiculous. Where is the customer service with this company?

Hi Kissie,

Thank you for leaving a review.

Sorry this was your experience, it was not our intention.

The February freeze created a significant increase in landscape requests and we should have done a better job of communicating.

We would love the opportunity to make this right.   817.231.0042.

I've had nothing but great service from Lawn Connections, which we've used for well over three years now! They service our lawn, flower beds, and even our Christmas light installation. Anytime I have called I've been put in contact with a real person who has been kind and courteous. One big thing that stands out about this company is that they call to followup on service I've had, making sure I was happy with the outcome. All around good people with a customer service team (Brooklyn is wonderful!) that makes you feel both welcomed as a client, and appreciated as a customer!

I found out about this company because my neighbor used them and decided to give them a try. I originally called the office to get a quote and left a message, it took about a week to get back to me and that should have been my first flag. I had Trevor E. their sales rep come out and look at the property and give me a full service quote. The price seemed reasonable however since I had never done business with them before I thought I would start at the bare minimum mowing the lawn and bed maintenance. My thought was if they do a great job then I'll add in the other services they offer.

My service started off poorly and only went south from there. We agreed upon a start date so I could tell my current service provider at the time that I no longer needed them. Lawn Connections showed up a week early with a crew that did a terrible job, I called Trevor he apologized, they didn't charge me which they shouldn't have an promised me it was their sub contracted crew not the main crew that was suppose to do full maintenance on my property. Next week rolled around and shocker same crew as the previous week. Now why I didn't pick up the phone that moment and cancel is beyond me but I gave them another chance.

Week 3 hits and finally the crew that was supposed to be managing my lawn the entire time shows up. Service is ok for a short period then I asked to lower the mow height, they were cutting it way to tall. This should be an easy process, nope once again couldn't get it fixed quickly had to go multiple weeks before rectified. I asked for quotes for color change out, it took weeks to get it and by that time half the summer was over so I told them I was no longer interested. I can't remember the amount of times I spoke to Brooklyn and Marion (both in customer service) and left messages. The answer was always the same, sorry I didn't return your call, sorry there is an issue I'll let the crew know. I wasted too much time and too much effort on this company. There are so many good full service lawn maintenance companies out there. If you read this and still decide to do business with them then just get their mow and bed maintenance and see how happy you are after a couple of weeks.

Updated 10-21-19

Update to my previous review. The owner called me the next day to discuss the level of service I had received. He was very professional, apologetic, and did not get defensive when I explained my issues. He specifically asked me what he needed to do to make it right and assured me if I give them another opportunity I will not be disappointed.

Lawn Connections
Mound, Haslet, TX

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Lawn Connections Reviews

3.4 stars based on 27 reviews

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