King GREEN Charlotte
Metromont, Charlotte, NC

King GREEN Charlotte Reviews

4.1 stars based on 98 reviews

Featured Comments:

• R

  Roger Pidacter

  1.0

  Things started out great with King Green, and we were customers for about five years, at nearly $1,000 in services per year. When the date King Green scheduled to aerate this past year approached, I watered all week (like they said to), and took the day before off work to get the yard prepped and cut short like they said it should be. When nobody showed by 4:45pm on the day of, I called the office and they put me in touch with Anthony. Anthony said someone should have already called to notify me, but they wouldn't be able to complete my scheduled service for another five days. Apparently they didn't put enough product for my yard on the truck that morning, and they wouldn't be back in "my area" until then. I explained that I took time off from work to get things ready for this day because I have two large oaks that were dropping acorns by the hundreds. Waiting several days meant I had to get things prepped all over again, and I had been watering all week for nothing. Anthony's response again was simply that they couldn't do the work until they were back in "my area". In other words, I should wait for them to fix their mistake on their own time, and spend even more of mine prepping the yard again. I expected this business to recognize their mistake at this point and correct the issue, but I guess Anthony didn't see it that way. I immediately cancelled not only the aeration, but all other services. I don't have the patience to deal with a business that chooses to make the customer pay for their own mistakes, without even offering so much as an apology.

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  Response from the owner

  Hello Mr. Pidacter! Thank you so much for taking the time to express your concerns with us. We would love to look into this situation further, but we were having trouble locating your account. We cannot seem to find anything under your name. It is very possible that it is under a different name! Would you please email us your address so we can look more into this for you? You can reach us at [email protected]. Thank you!

• D

  DC S4

  5.0

  I have been using them for years, they got me at "hello can you make my yard look perfect?" I guess 5+ yrs now. I like their news letter and that they call ahead to let you know they'll be out the following day or when. And I don't have to fight the weeds, as I did when we moved out of the country, into the suburbs. So yes I'll give them a shoutout. They deserve it. Good service, good techs, good responses when called. No complaints from me. Thanx for doing your job well.

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  Response from the owner

  We appreciate the kind words! Thank you for taking the time to leave us a review. We are happy to have you as one of our customers. Please let us know if there is ever anything we can do for you!

• L

  Ld Simpson

  5.0

  My lawn was a disaster last year. Took bids for new service and can tell you King Green was not the lowest. Met Felipe. What a great representative for your company. He always ask if I have any problems and would take care of them right then. This is the best my lawn has ever looked. I would like to recommend him for employee spotlight and also employee of the year.

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  Response from the owner

  Thank you so much for the kind words! We will make sure we let Felipe and his supervisors know how pleased you are with him.

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