Ken Bergren, Inc.
Dix, Williamsport, PA

Ken Bergren, Inc. Reviews

4.5 stars based on 61 reviews

Featured Comments:

• D

  Don Kelsey

  5.0

  I first talked to Mark on phone to see if they had the grass catcher for my 11 year old cub cadet. They did. Went to store and met Mark. He explained the details of installing the catcher. He knew all about it. I bought it. He explained that the connection to mower deck may need some simple modification. He was correct. The price was about $50.00 less than Amazon. The gentleman in service department was friendly and helpful to Mark. All in all very good experience. I recommend anyone to go there for quality products and great service. Good folks. Thank you Mark.

  ---

  Response from the owner

  Don, thank you for the review. We are glad to help.

• A

  Annie925 W

  1.0

  UPDATE TO RESPOND TO BUSINESS REPLY: Actually, I'm sorry that YOU are not aware of the correct information. I was standing there when tractor came back. I AM THE ONE WHO MOWED A PATCH AND SAID IT WASN'T FIXED AND SHOWED YOUR DRIVER. We called immediately and were told they were NOT aware of a problem, HUH???? We were NOT offered a free repair for the original problem so of course we said to leave the tractor! Why would we TRUST you to do that??? And P.S., you owe us $21.20 (which is a joke) but please forward check immediately. Unethical and treated horribly. Garden tractor was in to have uneven cut diagnosed and fixed. Instead, they serviced the tractor. When we questioned service, the service man said, "oh, you didn't talk to me about the problem and we even sharpened your blades". Returned tractor in worse condition. Called LandPro and they came and immediately diagnosed issue and SHOWED US AS IT WAS THAT VISIBLE. Contacted Bergren to dispute our $300 bill. Explained that the issue was VERY visible and there was no way they sharpened blades or checked deck as they would have seen the bent blade and spindle. Was told to PAY THE BILL but they would take $21.20 off. Ridiculous, bad business, bad service.

  ---

  Response from the owner

  Mrs. Ward, 3 weeks ago when my driver delivered your John Deere tractor, your husband mowed some grass at your house and showed my driver the problem. My driver loaded the tractor back onto our truck to return it to our shop. You decided to keep the tractor as is. My driver unloaded the tractor, again, and left it at your house. I'm sorry that it wasn't correct when it was delivered and I'm sorry that you didn't allow us to correct it for free. The information that I have indicates that a complete service was requested. I'm sorry if you weren't aware of that.

• M

  Maryann Smeltzer

  5.0

  I bought 52 in SCAG from Mark an I absolutely love it! There manner of taking care of us was terrific! Thx again Mark! Love my SCAG

  ---

  Response from the owner

  Thank you, Maryann. That Scag mower will do a great job for you for a long time.

More reviews (2)