Jordan Brook Lawncare & Gardening, LLC
Post, Waterford, CT

Jordan Brook Lawncare & Gardening, LLC Reviews

4.6 stars based on 13 reviews

Featured Comments:

• v

  vira FL

  4.0

  Great little gift shop. Another nice christmas tree pick this year. Jan is wonderful to work with for any season.

• J

  Julie Poe

  5.0

  Beautiful selection of plants for indoors & outdoors. Lots of cute knickknacks for enhancing your plants (gnomes, etc). Staff is very friendly, knowledgeable & helpful!

• D

  Daniel Reed

  1.0

  In 2016 Jordan Brooks came to our house and trimmed shrubs and installed a Belgian block border around some of our beds. We found the workers to be pleasant, accommodating, and hard working. The price was very reasonable for the work performed. In May/June of 2017 we called to ask for an estimate for more work. No return phone call after repeated (weekly) calls from us. After one month they called us back and informed us that they would be busy for at least the next ten weeks. Waited until Fall of 2017 and finally got ahold of the supervisor who came out and said work would be better done in the Spring of 2018. We asked when we should call. She replied early March 2018. Call on March 2, 2018 and were informed they would not be open until 19 March. She emailed us and said she would call us and informed us she would come out to give us an estimate sometime after Easter. Appointment was set for Monday following Easter when it snowed 5 inches that morning. She called that morning and informed she couldn't come and give us the estimate because of snow. Fine. She said she would check her schedule the following day and give us a call and try to come out later that week (week of 2 April). Never heard back until today, 19 April. She tried to tell me that she thought my wife was going to call her back. Wrong! I told her we were not interested in doing business with them any longer. We feel we wasted an entire year trying to get them out to get some work done. Who runs a business like that? Our gripe with this company is that they are unprofessional. The receptionist can't tell you anything and invariably refers you to the supervisor who is very difficult if not impossible to reach. They don't return calls. What do I mean by "professional". Return calls when you say you will. Be honest and straightforward. Don't string customers along. If you're too busy or you have to give priority to contract customers, then say so.

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