IW HomeSource
Heights, Albuquerque, NM

IW HomeSource Reviews

3.2 stars based on 5 reviews

Featured Comments:

• S

  Suraj Reddy

  1.0

  PLEASE READ: DO NOT use this company. They will take your money and not provide the services agreed to. We were given this company’s name by Home Depot’s referral service. We contacted them as well as a couple of other companies to set up holiday lighting for our home. Ian came out to the house and they provided a bid to perform the service. We agreed and placed a 50% deposit. They never showed up on the agreed upon date. We called and texted for several days with no answer. Only after I left messages that I would file a complaint with Home Depot and my credit card company, Ian called and apologized. They agreed to a new date to perform revised services. Guess what? They never showed up. At this point they told us they could not perform the services despite having materials for part of the project. We called the other companies originally contacted but they were no longer available with the time line we needed. Ian offered to find another company (which I asked him to do as we could find anyone else with our timeline) but again they did not follow through and stopped responding to all text and email messages. Ultimately we never received the services that we needed. At that point I called Home Depot and they agreed what happened was not right. They were told our deposit would be refunded by the company. After nearly 3 weeks without a refund and hearing every excuse in the book, I filed a complaint with my credit card company and plan to with the BBB. I know that every company or service may have issues especially during COVID but they were very unprofessional in how they dealt with the situation. All they had to do is tell us they could not perform the service, refund our money and we would have picked another company. We were very patient with the situation and I gave the owner every chance to perform the services and refund us but they failed to do so. This is to warn other potential clients/consumers of our experience. I do not write negative reviews but this company warranted it. They will definitely make more excuses as that is how they work. I have all of the emails and text messages to support what happened to us.

• C

  Christina Esterly

  1.0

  Owner did not pay his rent for his office and snuck out over the weekend. Won't make payment arrangements or respond. Bad business practice. Unethical --says he's religious but is not practicing paying his debtors.

• a

  adam berke

  5.0

  Leo was very professional. I would definitely use them again

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  Response from the owner

  As always, thank you for your business with IW HomeSource. We are also a fan of Leo as well as our customers!

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