Help From A Friend
Keeler, Olathe, KS

Help From A Friend Reviews

4.2 stars based on 21 reviews

Featured Comments:

• J

  Janice & Dave Walker

  1.0

  A better name for this company would be Good Luck Getting Help From A Friend. After waiting 24 days to get our gutters cleaned, and calling several times to get some idea of when the job would be completed, gave up and called another company. That company came the next day to give us an estimate and the following day did an excellent job cleaning our gutters. I called Help From A Friend after making the appointment with the second company and, finally they called back and said they were scheduled to do our gutters on the day I scheduled the other company. I let the man who called know how upset I was with their company and instead of apologizing he hung up on me! I can understand weather and employee problems caused by the pandemic can determine when work can be completed, but a company should be able to make a phone call to keep you informed so you can determine if you wish to make other arrangements as we did. My Response to Owner What an outrageous response to a customer’s negative experience with attempting to do business with your company. I predict that response will do more to negatively affect your company than any number of one star reviews. First of all, I don’t understand why my never having been a client entered into the discussion. I have been a client as evidence by an entry on 11/25/20 of $89 for gutter cleaning on my credit card statement. If being upset with a company and letting them know is considered rude, then I was rude. If requesting a company perform a service, and calling twice in over a three week period to check when the service will be performed is considered demanding, then I was demanding. You should not make a broad statement accusing a person of making false statements without listing them, which you would not be able to do since there were none. Threatening me that I could be charged with defamation and fraud and subject to penalties and fines is beyond the pale. When responding to a negative Google review I suggest you apologize and state you will try to do a better job in the future.

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  Response from the owner

  Untrue. This lady (who has never been a client), did not care to listen to, or understand why we are here, what we do, and how we do it. We have a specific company culture, and a specific business model. Our company culture is based on the values and behaviors of "a friend" - and we are not a gutter cleaning company. This lady’s rudeness, false statements, and demands certainly do not fit our company culture or business model. (Writing fake or fraudulent reviews is illegal. It is a violation of FTC regulations, Google review guidelines, and the law. By posting incorrect accusations in reviews, you are liable for defamation and internet fraud, including penalties and fines.)

• m

  mary eckstein

  5.0

  Help from a friend goes above and beyond excellence of providing the services of lawn care, landscaping and leaf removal. You can always count on them.

• J

  Jacob Smythe

  5.0

  I needed a part time job this fall, and was looking for something to stay active and get out of the house since I have been couped up from COVID/taking classes online. I love this job because my bosses/supervisors are very personable and really connect with their customers. Their customers are older adults and seniors who need the most help with their normal homely tasks. Each day I learned something new and really felt valued as an employee and person. I loved helping the older demographic and really appreciated the flexibility of HFAF with my school schedule. Not many places do that. It is really cool to see how big of an impact this company makes on the older population!

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