GroundSmith
Columbus, Lewis Center, OH

GroundSmith Reviews

4.4 stars based on 17 reviews

Featured Comments:

• J

  John Horner

  2.0

  I tried them out for a year, not very impressed. The first crew that came did great, but after that they must've had the B squad out because they would tear up my lawn every time, not trim around driveway and sidewalk, etc. Even after bringing up the issue multiple times, they buzzed my yard in so many places the grass just turned brown and stopped growing (See pics).They also raised my price by 18% after the first year without any explanation, so be prepared for that. I also talked to Todd about quoting some shrub and tree removal and planting, but he neglected to ever get back with me or make an appointment to quote. RESPONSE TO OWNERS REPLY: I was paying $35 for lawn services and $8 for weeding, my increase went to $41 for mowing and $10 for weeding. That's an $8 dollar increase on a $43 dollar base. aka. 18.6% increase.

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  Response from the owner

  John- So sorry to hear your experience with us wasn't great. As the owner I'm disappointed that this is the first I am hearing of it. Communication and quality details are important parts of what we strive for. I did check into the increase and saw the $1 a week increase to your mowing and a $2 increase in the weeding service (to get it in line with our minimums for that service), but I am not seeing the 18% increase you mention. Would love to discuss this with you to understand the disconnect in both pricing and service. Please reach out to me at the office if I can help resolve your concerns.

• S

  Stephen McGuire

  5.0

  We have lived in our home in Dublin for 10 years and I have had 4 different landscapers; GroundSmith has been the best! The customer service is fantastic, they quickly respond to any request and will communicate when issues arise. In the past I had landscapers skip a week or two and never let me know when they were coming next and then charge me for the missed the mow. If GroundSmith has a weather delay they let you know, they will also address any issues they see in your yard. But there is more...we hired them to do a 60 foot paver walkway to the rear of our home from the driveway. I was so please with the work and level of detail I hired them to put in a paver patio and walkway to our new Hot Tub. Again, being thrilled with their work we had them build a paver fire pit. Our YARD looks awesome! I then needed to fix my front concert walkway; I had them remove the old walkway and install a new paver walkway to the front door along with replacing much of the landscaping. If you want a job done right hire GroundSmith. I enjoyed the personal service I received as I was dealing with a family owned business who wants to do it right. I was not just a number, I was treated like a friend.

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  Response from the owner

  Steve- Thanks so much. If we had a "project of the year award", you guys would have won for sure. It was great helping you create the outdoor space you wanted. Here's to years of you enjoying it!

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  Julie Murray

  5.0

  After many months of planning with my husband, I saw a landscaping truck at my neighbors house and decided to call and see if GroundSmith could help with what my husband and I were thinking about. GroundSmith is an incredible company and I am so pleased to recommend them to anyone who is in need of landscape help. They built a beautiful retainer wall for us. It was an absolute pleasure working with them from the planning stage to the completion. Their employees are VERY customer focused and professional! Thank you GroundSmith!!

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  Response from the owner

  Thanks so much Julie. I am glad we were able to deliver the wall you imagined.

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