Grass Guy Lawn Services
Vickery, Fort Worth, TX

Grass Guy Lawn Services Reviews

4.1 stars based on 63 reviews

Featured Comments:

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  Logan Fox

  2.0

  I really wanted to try to work with Grass Guy on my lawn care. They only answered one call and promised to respond to my email with a quote. I haven't heard back in spite of multiple attempted calls and emails.

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  Amy Herrera Coody

  1.0

  I hired Grass Guy four years ago and I was very pleased with their service. I kept them through three houses. The yard always looked great. Kevin’s customer service was great. He often answered the phone, and he would always return calls within 24 hours. He was always friendly and helpful. Then Caleb Moore took over the business. The quality of the lawn service steadily decreased. The yard started to look messy and sloppily mowed, with a lack of clean edging. A month ago, my husband called the number listed on our invoices (“Please contact me at (817) 707 – 2564 if you have any questions. Thanks, Caleb Moore”) to discuss our service issues. No answer and no call back. I called a few days later. No answer and no call back. I decided to seek a better service that had better customer service. I hired a new service and emailed my cancellation on Sunday night, effective immediately. Unsurprisingly, there was no response. The new service began Tuesday and the lawn looked great. On Thursday, I got a bill from the Grass Guy that included a mow from Wednesday. Frustrated, I called, received no answer and left yet another voicemail. Then I emailed also to say the invoice was wrong and ask if they understood I had cancelled the service on Sunday. Having previously received no response from my voicemails or emails, I decided to text to see if that got a response. It did. He made excuses that he had been on his honeymoon. For a month?? I’m a customer, not your friend. This is a business and that’s not an excuse. Frankly it’s an insulting way to try to get out of not responding. And if you’re going on vacation, maybe have somebody else watching your business. Then he condescendingly told me email was best, despite that every message I had ever received requested I call. I requested a confirmation via text and email that he knew we had cancelled the service because he still had not made reference to it, merely changing the invoice---with excuses for his lack of contact and criticism on my method of contact. (If email was best, why didn’t he realize I had cancelled service??) He eventually confirmed it, with excuses for why he hadn’t read the cancel email. He told me they didn’t work on Sundays. The mow was on Wednesday – did they not work Monday or Tuesday either? I didn’t respond. I got my confirmation. I guess he slowly received my various messages and didn’t check the time stamps to realize I hadn’t sent anything new after the text confirmation, because he sent an email with all caps and an excessive amount of exclamation points. Like tantrum-throwing teenager. Yelling and full of excuses, never taking any responsibility for the lack of customer service. This was some of the worst customer service I’ve ever experienced. It wasn’t that bad before the past week but it snowballed with his inability to take responsibility like an adult for the poor service I received.

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  Mike Kersten

  5.0

  I moved to Fort Worth last summer and needed a lawn service to help out with my large yard. After making many phone calls, The Grass Guys offered the lowest price and were very helpful and friendly. They always came out on the days they said they would and came at appropriate times in the day (not too early, not too late). I thought the online billing service was easy to use and their emails made me feel like they appreciated my business. I would definitely recommend this lawn service.

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