Clearfork Lawn Care
Lackland, Fort Worth, TX

Clearfork Lawn Care Reviews

3.6 stars based on 16 reviews

Featured Comments:

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  Jeremy Hardiman

  1.0

  My Lady spoke to Marcus and scheduled a free consultation. Marcus was great over the phone with a promising sound to their services. Our free consultation was scheduled with Zach. Zach rescheduled our initial consultation because he was finishing another job with a client in Dallas. We scheduled this appointment days before and Zach called to reschedule within a hour of our original appointment. Despite being disrespectful to our schedules as if we were not equally as important as the other client, we agreed to give him a second chance. On the day of our second attempt for the consultation, Zach texted saying he needed to reschedule again due to a family commitment. We were understanding of family priorities and agreed to a new time. Zach came out for the consultation, walked through our front and back lawn, took notes, and made us feel comfortable we would hear from him within a week. It’s been over 5 weeks and we have not received a quote or courtesy follow up from Zach. We called Marcus to follow up, and he assured us we would receive a quote the following day. Despite his apology for the lack of communication and customer service experience, we were failed as customers. That leads us to believe the responses from Clearfork Lawn Care to the 1 point start reviews are simply for show on Google. They will apologize and say they’ll correct the issue, but nothing happens. Truly disappointing.

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  Response from the owner

  Hi Jeremy. It would appear that you have accurately described the way our team would handle a customer interaction, with dignity, open communication, responsiveness and professionalism. However, we have no record of you as a customer and upon review of our recent customers within the 5-week range, each of them has been effectively communicated with regarding their quote status and all work has been quoted as promised. We would like to make the situation right with you but don't know who you are. Please give us a call to clarify the situation so we can make it right. 817-705-9352

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  John Stabler

  5.0

  Clearfork, landscaped our property. Marcus led us through the process and explained everything accurately and in layman terms. He is probably the most positive, people person that I’ve met. The work was done on time and budget. Since we live out of town, we appreciated the pictures of the completed project that he sent. We are completely satisfied with Clearfork and the personal attention and professionalism of Marcus. He was joy to work with. John Stabler

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  Scott Mueller

  1.0

  I would not recommend this company. I got them to come out to my residents and quote a landscaping job. They came out and we went over what I wanted done and he left and said I will have you a quote in a couple of days. Well one week went by and nothing. Second week went by and still nothing. I called the office and they assured me that I would have it by the next day. Another week went by and nothing again. I called again and the quote was still not done so I told them to not bother.

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  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Scott. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (817) 705-9352 and we'd be happy to help you out. Cheers, Clearfork Lawn Care

More reviews (7)